A systematic approach for knowledge auditing: a case study in transportation sector

Purpose – This paper aims to present a systematic approach for knowledge auditing which is composed of a number of stages with the focus on the establishment of an overall framework and customized tools for knowledge auditing.Design/methodology/approach – The systematic approach for knowledge auditing is composed of eight phases: orientation and background study, cultural assessment, in‐depth investigation, building knowledge inventory and knowledge mapping, knowledge network analysis and social network analysis, recommendation of knowledge management strategy, deploying KM tools and building collaborative culture, and continuous knowledge re‐auditing, respectively.Findings – A systematic approach for knowledge auditing is proposed and trial successfully implemented in a railway company. The results show that the systematic knowledge auditing approach yields a number of benefits that include the identification of the critical knowledge and the subsequent recommendations can be derived for better managing ...