In-depth analysis of selected topics related to the quality assessment of e-commerce systems

This paper provides an in-depth analysis of selected important topics related to the quality assessment of e-commerce systems. It briefly introduces to the reader a quality assessment model based on Bayesian Networks and presents in detail the practical application of this model, highlighting practical issues related to the involvement of human subjects, conflict resolution, and calibration of the measurement instruments. Furthermore, the paper presents the application process of the model for the quality assessment of various e-commerce systems; it also discusses in detail how particular features (data) of the assessed e-commerce systems can be identified and, using the described automated assessment process, lead to higher abstraction information (desiderata) regarding the quality of the assessed e-commerce systems.

[1]  Lei-da Chen,et al.  Consumer acceptance of virtual stores: a theoretical model and critical success factors for virtual stores , 2004, DATB.

[2]  Sean Larrangton-White Midm.  Designing Web Usability: The practice of simplicity , 2001 .

[3]  M. Helander,et al.  Affective design of E-commerce user interfaces: how to maximise perceived trustworthiness , 2001 .

[4]  Vladimir Zwass.  Structure and Macro - Level Impacts of Electronic Commerce: From Technological Infrastructure to Ele , 1988 .

[5]  Jeff Sauro,et al.  A method to standardize usability metrics into a single score , 2005, CHI.

[6]  Helena Holmström Olsson,et al.  Developing e-commerce in internetworked organizations: a case of customer involvement throughout the computer gaming value chain , 2002, DATB.

[7]  Antonia Stefani,et al.  Modelling e-commerce systems' quality with belief networks , 2003, IEEE International Symposium on Virtual Environments, Human-Computer Interfaces and Measurement Systems, 2003. VECIMS '03. 2003.

[8]  Fred Niederman,et al.  Sources of dissatisfaction in end-user support: an empirical study , 2002, DATB.

[9]  Jakob Nielsen,et al.  Designing Web Usability: The Practice of Simplicity , 1999 .

[10]  Hossein Bidgoli,et al.  Electronic Commerce: Principles and Practice , 2001 .

[11]  Antonia Stefani,et al.  Experimental based tool calibration used for assessing the quality of e-commerce systems , 2004, e-Business and Telecommunication Networks.

[12]  Elfriede Dustin,et al.  Quality Web Systems: Performance, Security, and Usability , 2001 .

[13]  France Bélanger,et al.  Factors influencing the adoption of web-based shopping: the impact of trust , 2004, DATB.