The Realms of Scientific Meaning Framework for Constructing Theoretically Meaningful Nominal Definitions of Marketing Concepts
暂无分享,去创建一个
[1] Richard A. Spreng,et al. A desires congruency model of consumer satisfaction , 1993 .
[2] R. B. Woodruff,et al. Modeling Consumer Satisfaction Processes Using Experience-Based Norms: , 1983 .
[3] R. Oliver. Measurement and evaluation of satisfaction processes in retail settings. , 1981 .
[4] V. Zeithaml,et al. A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions , 1993 .
[5] Michael H. Morris,et al. Satisfying customer expectations: The effect on conflict and repurchase intentions in industrial marketing channels , 1989 .
[6] D. W. Schumann,et al. Comparing Consumers' Recall of Prepurchase and Postpurchase Product Evaluation Experiences , 1994 .
[7] W. DeSarbo,et al. Response Determinants in Satisfaction Judgments , 1988 .
[8] Gilbert A. Churchill. A Paradigm for Developing Better Measures of Marketing Constructs , 1979 .
[9] Howard Kahane,et al. Logic and philosophy: A modern introduction , 1978 .
[10] Steven A. Taylor,et al. Measuring Service Quality: A Reexamination and Extension , 1992 .
[11] Ruth N. Bolton,et al. A Multistage Model of Customers' Assessments of Service Quality and Value , 1991 .
[12] R. Oliver. A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions , 1980 .
[13] Masakastu Ikegame. Conceptualization and Measurement of Consumer Satisfaction and Dissatisfaction , 1979 .
[14] W. Bearden,et al. Selected Determinants of Consumer Satisfaction and Complaint Reports , 1983 .
[15] S. Hunt. Modern Marketing Theory: Critical Issues in the Philosophy of Marketing Science , 1990 .
[16] R. Westbrook. Product/Consumption-Based Affective Responses and Postpurchase Processes , 1987 .
[17] William R. Darden,et al. Causal Models in Marketing , 1980 .
[18] A. Parasuraman,et al. The nature and determinants of customer expectations of service , 1993 .
[19] P. F. Anderson,et al. A Reward/Measurement Model of Organizational Buying Behavior , 1985 .
[20] S. LaTour,et al. Conceptual and Methodological Issues in Consumer Satisfaction Research , 1979 .
[21] C. Fornell,et al. Rational and Adaptive Performance Expectations in a Customer Satisfaction Framework , 1995 .
[22] L. Gary,et al. ABELL F. Dereck, Defining The Business. The Starting Point of Strategic Planning . USA, Prentice Hall, Englewood Cliffs, New Jersey, 1980. , 1996 .
[23] Gilbert A. Churchill,et al. An Investigation into the Determinants of Customer Satisfaction , 1982 .
[24] Stephen W. Brown,et al. A Gap Analysis of Professional Service Quality , 1989 .
[25] J. E. Swan,et al. Disconfirmation of expectations and satisfaction with a retail service. , 1981 .
[26] J. E. Swan,et al. Increasing the efficiency of the retailer's image study , 1980 .
[27] Beverlee B. Anderson,et al. Metatheory and Consumer Research , 1974 .
[28] R. B. Woodruff,et al. Expectations and norms in models of consumer satisfaction. , 1987 .
[29] R. Teas,et al. Expectations, Performance Evaluation, and Consumers’ Perceptions of Quality , 1993 .
[30] J. E. Swan,et al. Consumer perceptions of interpersonal equity and satisfaction in transactions: A field survey approach. , 1989 .
[31] P. Wilton,et al. Models of Consumer Satisfaction Formation : An Extension , 1988 .