Content, content, everywhere...time to stop and think? The process of Web content management

Most organisations have implemented a Web site. Many are now experiencing problems associated with maintaining the content of that Web site. We discuss what has led to Web content management (WCM), what is driving it, and propose a WCM framework to help organisations to understand how to manage and control their Web sites better. Research involving the use of this framework is at an early stage, and any feedback is welcome.