Mind The Gap: Importance-Performance Gaps As Determinants Of User Satisfaction With Information Systems
暂无分享,去创建一个
Tibert Verhagen | Bart van den Hooff | Frans Feldberg | Tim Vermeulen | B. V. D. Hooff | T. Verhagen | Frans Feldberg | Tim Vermeulen
[1] J. Dietz. Satisfaction: A Behavioral Perspective on the Consumer , 1997 .
[2] Stephen H. Wagner,et al. Adaptation-level theory, opponent process theory, and dispositions: an integrated approach to the stability of job satisfaction. , 2005, The Journal of applied psychology.
[3] Scott B. MacKenzie,et al. Common method biases in behavioral research: a critical review of the literature and recommended remedies. , 2003, The Journal of applied psychology.
[4] Fred D. Davis,et al. A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies , 2000, Management Science.
[5] Chris W. Clegg,et al. Users' reactions to information technology: some multivariate models and their implications , 1997, J. Inf. Technol..
[6] Jerald Greenberg,et al. The College Sophomore as Guinea Pig: Setting the Record Straight , 1987 .
[7] John P. Meyer,et al. On Using Direct Measures of Met Expectations: A Methodological Note , 1995 .
[8] Izak Benbasat,et al. An Experimental Investigation of the Impact of Computer Based Decision Aids on Decision Making Strategies , 1991, Inf. Syst. Res..
[9] Sulaiman Ainin,et al. Applying Importance-Performance Analysis to Information Systems: An Exploratory Case Study , 2008 .
[10] Andy Bytheway,et al. Understanding user perceptions of information systems success , 1997, J. Strateg. Inf. Syst..
[11] Dan Remenyi,et al. A user-satisfaction approach to IS effectiveness measurement , 1991, J. Inf. Technol..
[12] Tibert Verhagen,et al. Satisfaction with virtual worlds: An integrated model of experiential value , 2011, Inf. Manag..
[13] Leyland F. Pitt,et al. Potential Research Space in MIS: A Framework for Envisioning and Evaluating Research Replication, Extension, and Generation , 2002, Inf. Syst. Res..
[14] Andrea Everard,et al. How Presentation Flaws Affect Perceived Site Quality, Trust, and Intention to Purchase from an Online Store , 2005, J. Manag. Inf. Syst..
[15] Ephraim R. McLean,et al. The DeLone and McLean Model of Information Systems Success: A Ten-Year Update , 2003, J. Manag. Inf. Syst..
[16] Fred Niederman,et al. Sources of dissatisfaction in end-user support: an empirical study , 2002, DATB.
[17] Fred D. Davis,et al. User Acceptance of Computer Technology: A Comparison of Two Theoretical Models , 1989 .
[18] A. Parasuraman,et al. Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research , 1994 .
[19] Confirmation Model. UNDERSTANDING INFORMATION SYSTEMS CONTINUANCE: AN EXPECTATION- , 2001 .
[20] Peter B. Seddon. A Respecification and Extension of the DeLone and McLean Model of IS Success , 1997, Inf. Syst. Res..
[21] Izak Benbasat,et al. An experimental investigation of the interactive effects of interface style, instructions, and task familiarity on user performance , 1996, TCHI.
[22] A. Parasuraman,et al. A Conceptual Model of Service Quality and Its Implications for Future Research , 1985 .
[23] Ian Richardson,et al. Diagnosing information systems success: importance-performance maps in the health club industry , 2001, Inf. Manag..
[24] Barbara Wixom,et al. Antecedents of Information and System Quality: An Empirical Examination Within the Context of Data Warehousing , 2005, J. Manag. Inf. Syst..
[25] John A. Martilla,et al. Importance-Performance Analysis , 1977 .
[26] Sammy W. Pearson,et al. Development of a Tool for Measuring and Analyzing Computer User Satisfaction , 1983 .
[27] J. Hair. Multivariate data analysis : a global perspective , 2010 .
[28] Parag Kosalge,et al. Using importance performance analysis to understand and guide e-business decision making in SMEs , 2009, J. Enterp. Inf. Manag..
[29] M. Markus,et al. The Enterprise System Experience— From Adoption to Success , 2000 .
[30] Sirkka L. Jarvenpaa,et al. The effect of task demands and graphical format on information processing strategies , 1989 .
[31] Kurt Matzler,et al. The asymmetric relationship between attribute-level performance and overall customer satisfaction: a reconsideration of the importance–performance analysis , 2004 .
[32] Kar Yan Tam,et al. Understanding Continued Information Technology Usage Behavior: A Comparison of Three Models in the Context of Mobile Internet , 2006, Decis. Support Syst..
[33] Juhani Iivari,et al. An empirical test of the DeLone-McLean model of information system success , 2005, DATB.
[34] Viswanath Venkatesh,et al. E XPECTATION D ISCONFIRMATION AND T ECHNOLOGY A DOPTION : P OLYNOMIAL M ODELING AND R ESPONSE S URFACE A NALYSIS 1 , 2010 .
[35] R. Nash,et al. A critical evaluation of importance - performance analysis , 2013 .
[36] Stephen W. Brown,et al. A Gap Analysis of Professional Service Quality , 1989 .
[37] Fatemeh Zahedi,et al. The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach , 2002, Inf. Syst. Res..
[38] Richard T. Watson,et al. Service Quality: A Measure of Information System Effectiveness , 1995, MIS Q..
[39] Darshana Sedera,et al. Re-conceptualizing Information System Success: The IS-Impact Measurement Model , 2008, J. Assoc. Inf. Syst..
[40] T. C. Edwin Cheng,et al. Extending the Understanding of End User Information Systems Satisfaction Formation: An Equitable Needs Fulfillment Model Approach , 2008, MIS Q..
[41] Ephraim R. McLean,et al. Measuring information systems success: models, dimensions, measures, and interrelationships , 2008, Eur. J. Inf. Syst..
[42] Jesús A. Varela,et al. Importance values for Importance–Performance Analysis: A formula for spreading out values derived from preference rankings , 2007 .
[43] A. Parasuraman,et al. Delivering quality service : balancing customer perceptions and expectations , 1990 .
[44] Ephraim R. McLean,et al. Information Systems Success: The Quest for the Dependent Variable , 1992, Inf. Syst. Res..