A Web-Based Complaint Desk

The “complaint desk” is a web based system that records grievances. Users of the system can report their grievances using a web interface, and all the information is stored in a backend database. To quote Josh Billings, “the wheel that squeaks the loudest, is the one that gets the grease” Or in other words, the aim of the compliant desk is to empower citizens so that "their voices are heard". The idea behind this complaint desk is to build a mechanism which will not only be a source of revenue but will also provide a service to the community by giving people an opportunity to participate in an endeavor that will make their voices heard. To discourage users from abusing this service, a user is required to have a valid credit card, this serves two purposes, it will not only validate the identity of the user but will also generate revenue as a small fee will be charged for reporting a grievance.