Integrating Knowledge Management and Total Quality : A Complementary Process Dr

The new century is dominated by knowledge-based enterprises operating within a knowledge-driven economy. Knowledge management (KM) has expanded the concept and application of organisational decision-making and now involves wider issues such as environmental scanning, environmental interpretation and enterprise learning. Foundation theories like Total Quality Management (TQM) need to be reviewed if they are to play a complementary role in the development of modern organisations. Any furtherance of TQM theory should address and integrate rather than differentiate newer theories like knowledge management – or is it the other way around?