Facilitating and Prompting of Collaborative Reflection of Process Models

Systematical collaborative modeling usually needs a facilitator. We suggest that a large part of revising existing drafts of a process model requires facilitated reflec- tion of what has already been achieved in the light of the experiences of the collaborating participants. This reflection can be awkward and inefficient if it takes place in a whole group of 8 to 12 stakeholders. Therefore delegating the reflection to breakout groups is reasonable but requires technically based ways of facilitation support to avoid the need to employ several facilitators. This technical support is mainly feasible for identifying rea- sonable segments on which a step-by-step consideration can be based, and for prompt- ing the participants to ensure a systematic reflection.