Co‐creation and learning in health‐care service development
暂无分享,去创建一个
Mattias Elg | Lars Witell | Bozena Poksinska | Jon Engström | Lars Witell | Mattias Elg | B. Poksinska | Jon Engström
[1] K. Narasimhan. Competing in a Service Economy: How to Create a Competitive Advantage through Service Development and Innovation , 2004 .
[2] Peter R. Magnusson,et al. Users as a Hidden Resource for Creativity: Findings from an Experimental Study on User Involvement , 2002 .
[3] Martyn Hammersley,et al. Ethnography : Principles in Practice , 1983 .
[4] Sean Hammond,et al. Research Methods in Psychology , 1994 .
[5] T E Hughes,et al. Patient involvement in health care. A procedural justice viewpoint. , 1991, Medical care.
[6] Mary Jo Bitner,et al. The service imperative , 2008 .
[7] F. Franzak,et al. Boundary spanning product development in consumer markets: learning organization insights , 1996 .
[8] A. V. D. Ven,et al. Knowledge for Theory and Practice , 2006 .
[9] Annika Ravald. The Customer's Process of Value Creation , 2010 .
[10] G. Verrinder,et al. Health Diaries in a Rural Australian Study , 2003, Qualitative health research.
[11] Stephen L. Vargo,et al. Service-dominant logic: continuing the evolution , 2008 .
[12] Ortrun Zuber-Skerritt,et al. Action learning and action research: paradigm, praxis and programs , 2001 .
[13] Chad Perry,et al. Action research in marketing , 2004 .
[14] A. Gustafsson,et al. Harnessing the Creative Potential among Users , 2004 .
[15] Adaptation After Facial Surgery: Using the Diary as a Research Tool , 2010, Qualitative health research.
[16] Cynthia S Jacelon,et al. Participant Diaries as a Source of Data in Research With Older Adults , 2005, Qualitative health research.
[17] Satish Nambisan,et al. DESIGNING VIRTUAL CUSTOMER ENVIRONMENTS FOR NEW PRODUCT DEVELOPMENT : TOWARD A THEORY , 2005 .
[18] J. Alonso,et al. Is patient-centredness in European hospitals related to existing quality improvement strategies? Analysis of a cross-sectional survey (MARQuIS study) , 2009, Quality & Safety in Health Care.
[19] M. Stewart. Towards a global definition of patient centred care , 2001, BMJ : British Medical Journal.
[20] I. Alam. An exploratory investigation of user involvement in new service development , 2002 .
[21] Hugo Sax,et al. Patient participation: current knowledge and applicability to patient safety. , 2010, Mayo Clinic proceedings.
[22] R. Epstein,et al. The science of patient-centered care. , 2000, The Journal of family practice.
[23] B. Edvardsson,et al. New service development: learning from and with customers , 2004 .
[24] K. Eisenhardt. Building theories from case study research , 1989, STUDI ORGANIZZATIVI.
[25] Solveig Wikström,et al. The customer as co‐producer , 1996 .
[26] Mary Jo Bitner,et al. Services Marketing: Integrating Customer Focus Across the Firm , 1996 .
[27] A. Joshi,et al. Customer Knowledge Development: Antecedents and Impact on New Product Performance , 2004 .
[28] Ian Alexander,et al. Handbook of Action Research Participative Inquiry and Practice , 2001, Eur. J. Inf. Syst..
[29] N S Klazinga,et al. UvA-DARE ( Digital Academic Repository ) Application of quality improvement strategies in 389 European hospitals : results of the MARQuIS project , 2009 .
[30] A. Gatrell,et al. Digging deep: using diary techniques to explore the place of health and well-being amongst older people. , 2005, Social science & medicine.
[31] A. Gustafsson,et al. Idea generation: customer co‐creation versus traditional market research techniques , 2011 .
[32] V. Entwistle,et al. Patient involvement in treatment decision-making: the case for a broader conceptual framework. , 2006, Patient education and counseling.
[33] Kent Grayson,et al. The Intersecting Roles of Consumer and Producer: A Critical Perspective on Co-production, Co-creation and Prosumption , 2008 .
[34] Bo Edvardsson,et al. Does Service-Dominant Design Result in a Better Service System? , 2011 .
[35] C. Grönroos. In Search of a New Logic for Marketing: Foundations of Contemporary Theory , 2008 .
[36] Stefan Holmlid,et al. Thinking and Doing Ethnography in Service Design , 2009 .
[37] David Badcott. The expert patient: Valid recognition or false hope? , 2005, Medicine, health care, and philosophy.
[38] M. Crawford,et al. Systematic review of involving patients in the planning and development of health care , 2002, BMJ : British Medical Journal.
[39] E. Guadagnoli,et al. Patient participation in decision-making. , 1998, Social science & medicine.
[40] Matthew B. Miles,et al. Qualitative Data Analysis: An Expanded Sourcebook , 1994 .
[41] H. Bradbury,et al. Handbook of action research , 2006 .
[42] L. Berry,et al. Health Care , 2007 .
[43] Peter R. Magnusson,et al. Managing User Involvement in Service Innovation , 2003 .
[44] J. Øvretveit. Effective leadership of improvement: The research , 2008 .
[45] Edward Toomer,et al. Qualitative Methods in Management Research , 1989 .
[46] Mattias Elg,et al. Solicited Diaries as a means of involving patients in development of healthcare services , 2011 .
[47] Mary Jo Bitner,et al. Customer contributions and roles in service delivery , 1997 .
[48] C. Grönroos,et al. Service as business logic: implications for value creation and marketing , 2011 .
[49] M. Dimatteo,et al. The challenge of patient adherence , 2005, Therapeutics and clinical risk management.
[50] A. Pietilä,et al. Diaries as research data in a study on family caregivers of people with Alzheimer's disease: methodological issues. , 2007, Journal of advanced nursing.
[51] Thomas Edward Mackrill,et al. Solicited diary studies of psychotherapy in qualitative research–pros and cons , 2008 .
[52] B. Edvardsson,et al. A customer‐dominant logic of service , 2010 .
[53] Stephen L. Vargo,et al. Customer Integration and Value Creation , 2008 .
[54] Joseph E. Schwartz,et al. Paper vs. Electronic Diaries , 2002 .
[55] G. Day. The Capabilities of Market-Driven Organizations , 1994 .
[56] J. Smyth,et al. Ecological Momentary Assessment Research in Behavioral medicine , 2003 .
[57] A. Gustafsson,et al. Improving Customer Satisfaction, Loyalty, and Profit : An Integrated Measurement and Management System , 2000 .
[58] R. Burgess. In the Field: An Introduction to Field Research , 1984 .