Customer Switching Behavior Towards Mobile Number Portability: A Study of Mobile Users in India

The telecom services have been an imperative means for socio-economic development of a country and a large contributor to the rapid growth and modernization of various sectors of the economy. In re...

[1]  Mohd. Ismail Ahmad,et al.  Choice Criteria for Mobile Telecom Operator: Empirical Investigation among Malaysian Customers , 2011 .

[2]  Yi-Fei Chuang,et al.  Pull-and-suck effects in Taiwan mobile phone subscribers switching intentions , 2011 .

[3]  Manjeet Kaur Purewal,et al.  Customers' perceptions towards Mobile Number Portability in Haryana: A Study of Jind, Rohtak and Sirsa , 2014 .

[4]  Gurjeet Kaur,et al.  Exploring Predictive Switching Factors for Mobile Number Portability , 2016 .

[5]  Akihiro Nakamura,et al.  Estimating switching costs involved in changing mobile phone carriers in Japan: Evaluation of lock-in factors related to Japan's SIM card locks , 2010 .

[6]  Roma Mitra Debnath,et al.  Benchmarking telecommunication service in India , 2008 .

[7]  S. Malik,et al.  Exploring Switching Factors for Mobile Number Portability: A Survey , 2017 .

[8]  Dong-Hee Shin,et al.  Forecasting customer switching intention in mobile service: An exploratory study of predictive factors in mobile number portability , 2008 .

[9]  Jeongwen Chiang,et al.  Price Competition with Reduced Consumer Switching Costs: The Case of "Wireless Number Portability" in the Cellular Phone Industry , 2006, Manag. Sci..

[10]  Miao Miao,et al.  Research on Influencing Factors of Chinese Mobile Communication Customers’ Switching Intention by Mobile Number Portability , 2016 .

[11]  Vincent S. Lai,et al.  Prediction of Internet and World Wide Web usage at work: a test of an extended Triandis model , 2000, Decis. Support Syst..

[12]  N. I. Akeke,et al.  Socio-Economic Factors as Determinant of Mobile Number Portability among Mobile Phone Users in Public Universities in Nigeria. , 2018 .

[13]  Moon-Koo Kim,et al.  The effects of customer satisfaction and switching barrier on customer loyalty in Korean mobile telecommunication services , 2004 .