Cost-justifying usability

Part 1 A framework: wherefore cost justification of usability - pay me now or pay me later, but how much?, R.G. Bias a basic framework for cost-justification usability engineering, D.J. Mayhew and M.M. Mantei business case approach to cost justification, C.-M. Karat. Part 2 Approaches to cost-justifying usability: cost-justification of usability engineering - a vendor's perspective, J. Rohn and K. Ehrlich human factors cost justification for an internal development project, C.-M. Karat and S.M. Dray justifying usability in a contractor company, C.L. Mauro. Part 3 Case studies: UPAR process - casual analysis of use errors, P.O'Neal cost benefit analysis of upgrading computer hardware, D.J. Mayhew reusable software platforms - cost benefit of adapting a common software platform, N. Aykin design of a human factors cost-justification tool, L.A. Blatt, M.C. Harrison and R.L. Henneman. Part 4 Special issues: guerrilla human-computer interaction - using discount usability engineering to overcome the intimidation barrier, J. Nielsen justified human factors in a pre-funded research environment, R. Brooks organization inhimitors and facilitators, D.J. Mayhew and R.G. Bias summary - a place at the table, R.G. Bias and D.J. Mayhew.