COSTS AND BENEFITS OF INFORMATION TECHNOLOGY SYSTEMS AND THEIR APPLICATION IN THE INFOMOBILITY SERVICES: THE TRAVEL-GUIDE APPROACH

Several Information Technology Systems (such as in-vehicle and infrastructure-based systems for traffic information provision) have been evaluated within the context of the research project TRAVEL-GUIDE. This paper presents the data obtained through these evaluations, which relate to costs and benefits expected by the end-users (travellers and other road users) from the implementation of such systems. From these data one can derive conclusions on the most desired functionalities of such systems, on the possible barriers to their deployment and on best policies to implement them.