论文信息 - Monitoring an airport check-in process by integrating perceived and provided quality: a statistical model for an Italian experience - 字舞流文

Monitoring an airport check-in process by integrating perceived and provided quality: a statistical model for an Italian experience

Paola Vicard | Laura Di Pietro | Roberta Guglielmetti Mugion | Maria Francesca Renzi | F. Musella | L. D. Pietro | P. Vicard | R. G. Mugion | F. Musella | M. Renzi