Bessant's continuous improvement model: revisiting and revising
暂无分享,去创建一个
[1] Naceur Jabnoun,et al. Values underlying continuous improvement , 2001 .
[2] John Bessant,et al. Rediscovering continuous improvement , 1994 .
[3] Anne Webster. Continuous improvement improved , 1999 .
[4] F L Grover,et al. Continuous Assessment and Improvement in Quality of Care A Model from the Department of Veterans Affairs Cardiac Surgery , 1994, Annals of surgery.
[5] Jiju Antony,et al. Critical success factors of continuous improvement in the public sector: A literature review and some key findings , 2007 .
[6] Alex Douglas,et al. Implementing the EFQM excellence model in a local authority , 2003 .
[7] Gopal K. Kanji,et al. 100 Methods for Total Quality Management , 1996 .
[8] M. Connolly,et al. IMPROVING UK PUBLIC SERVICES: A REVIEW OF THE EVIDENCE , 2007 .
[9] Clinton O. Longenecker,et al. The ongoing challenge of total quality management , 1996 .
[10] Paul Higgins. Performance and user satisfaction indicators in british local government , 2005 .
[11] Michael Kaye,et al. The fifth era , 1995 .
[12] A. Kaluzny,et al. Integrating guidelines with continuous quality improvement: doing the right thing the right way to achieve the right goals. , 1994, The Joint Commission journal on quality improvement.
[13] Arvinder P.S. Loomba,et al. A model for institutionalizing TQM in a state government agency , 1997 .
[14] Stewart Black,et al. Service quality performance measurement in public/private sectors , 2001 .
[15] Sarah Caffyn,et al. Development of a continuous improvement self‐assessment tool , 1999 .
[16] John Bessant,et al. An evolutionary model of continuous improvement behaviour , 2001 .
[17] Nadia Bhuiyan,et al. An overview of continuous improvement: from the past to the present , 2005 .