Automating Business Process Reengineering: Breaking the TQM Barrier

1. Introduction. 2. Level 1 (Initial) Processes. 3. Level 2 (Repeatable) Processes. 4. Level 3 (Defined) Processes. 5. Level 4 (Measured) Processes. 6. Level 5 (Optimizing) Processes. 7. Rules of Process Engineering. 8. Other Applications for CAPE Tools. 9. Requirements for CAPE Tools. 10. Evaluation of Currently Available CAPE Tools. 11. Case Studies. Appendix A: Complete Origami Training Exercise Instructions. Appendix B: Description of the CAPE!-- Modeling Library. Appendix C: Demonstration Extend an CAPE Library (on diskette).