Diretrizes estratégicas para a implantação da Gestão do Conhecimento Organizacional

As organizacoes tem desenvolvido novas abordagens para gerir o conhecimento organizacional, sendo este tratado como um recurso estrategico. As funcoes organizacionais devem desenvolver processos organizacionais e de gestao para mobilizar o conhecimento organizacional, na continua busca pela realizacao da estrategia de negocios. Este trabalho desenvolve um framework teorico-conceitual para orientar o processo de implantacao da Gestao do Conhecimento em uma empresa do setor de energia. Tem como fundamentos: o alinhamento estrategico da funcao Gestao do Conhecimento, a consideracao dos processos e praticas existentes na empresa para a Gestao do Conhecimento, o tratamento sistemico da implantacao da Gestao do Conhecimento, conciliando as abordagens comportamentais e as baseadas nas tecnologias de informacao e comunicacao, o desenvolvimento de um processo participativo e estruturado para a geracao de um conjunto de premissas e diretrizes orientativas. A grande contribuicao deste artigo e a construcao de uma racionalidade, tanto estrutural como processual, para a geracao de um conjunto de diretrizes estrategicas para a implantacao da Gestao do Conhecimento em uma organizacao. Atraves de exemplos, sao ilustrados o conteudo, a estrutura e a dinâmica associados a um conjunto de premissas e de diretrizes estrategicas para a implantacao da Gestao do Conhecimento em uma dada organizacao.

[1]  Kuan Yew Wong,et al.  Critical success factors for implementing knowledge management in small and medium enterprises , 2005, Ind. Manag. Data Syst..

[2]  Guilherme Ary Plonski,et al.  Gestão do conhecimento: aspectos conceituais e estudo exploratório sobre as práticas de empresas brasileiras , 1999 .

[3]  Roger Sor,et al.  Information technology and organisational structure: vindicating theories from the past , 2004 .

[4]  R. Klassen,et al.  Experimental comparison of Web, electronic and mail survey technologies in operations management , 2001 .

[5]  Young-Gul Kim,et al.  Knowledge strategy planning: methodology and case , 2003, Expert Syst. Appl..

[6]  Andrew Kakabadse,et al.  Reviewing the knowledge management literature: towards a taxonomy , 2003, J. Knowl. Manag..

[7]  R. Ruggles The State of the Notion: Knowledge Management in Practice , 1998 .

[8]  A. Fleury,et al.  Aprendizagem e inovacao organizacional as experiencias: de japao, coreia e brasil , 1995 .

[9]  Karl M. Wiig,et al.  What future knowledge management users may expect , 1999, J. Knowl. Manag..

[10]  D. Garvin Building a learning organization. , 1993, Harvard business review.

[11]  D. Teece Research Directions for Knowledge Management , 1998 .

[12]  Elias G. Carayannis,et al.  Knowledge transfer through technological hyperlearning in five industries , 1999 .

[13]  D. Coghlan,et al.  Action research for operations management , 2002 .

[14]  Jinette de Gooijer,et al.  Designing a knowledge management performance framework , 2000, J. Knowl. Manag..

[15]  J. David Malone Shooting the Past: An Instructional Case for Knowledge Management , 2003, J. Inf. Syst..

[16]  Ken Platts,et al.  Characteristics of methodologies for manufacturing strategy formulation , 1994 .

[17]  Kurt April,et al.  Guidelines for developing a k-strategy , 2002, J. Knowl. Manag..

[18]  Rajkumar Roy,et al.  A framework to create key performance indicators for knowledge management solutions , 2003, J. Knowl. Manag..

[19]  Michael H. Zack,et al.  Rethinking the Knowledge-Based Organization , 2003 .

[20]  Andy Neely,et al.  Testing manufacturing strategy formulation processes , 1998 .

[21]  Andy Neely,et al.  Manufacturing strategy: a pictorial representation , 1998 .

[22]  Retha Snyman,et al.  The interdependency between strategic management and strategic knowledge management , 2004, J. Knowl. Manag..

[23]  A. Heene,et al.  "Competence-based Strategic Mangement: Concepts and Issues for Theory, Research and Practice" , 1997 .

[24]  J. Brown,et al.  Knowledge and Organization: A Social-Practice Perspective , 2001 .

[25]  Patrick Cohendet,et al.  Technology transfer revisited from the perspective of the knowledge-based economy , 2001 .

[26]  Shi-Ming Huang,et al.  Critical factors in adopting a knowledge management system for the pharmaceutical industry , 2005, Ind. Manag. Data Syst..

[27]  Andy Neely,et al.  Evaluating manufacturing strategy formulation processess , 1996 .

[28]  R. de Hoog CommonKADS: Knowledge Acquisition and Design Support Methodology for Structuring the KBS Integration Process , 1997 .

[29]  Ken Platts,et al.  A Process Approach to Researching Manufacturing Strategy , 1993 .

[30]  Ronald Maier,et al.  Implementing process-oriented knowledge management strategies , 2003, J. Knowl. Manag..

[31]  Mie Augier,et al.  The architecture and design of the knowledge organization , 2004, J. Knowl. Manag..

[32]  Chris Argyris,et al.  Knowledge for Action: A Guide to Overcoming Barriers to Organizational Change , 1993 .

[33]  Dan Holtshouse Knowledge Research Issues , 1998 .

[34]  Soongoo Hong,et al.  An enterprise-wide knowledge management system infrastructure , 2002, Ind. Manag. Data Syst..

[35]  P. Lappalainen,et al.  A method of measuring the efficiency of the knowledge utilization process , 1998 .

[36]  Fevzi Okumus,et al.  A framework to implement strategies in organizations , 2003 .

[37]  Daniel A. Levinthal,et al.  ABSORPTIVE CAPACITY: A NEW PERSPECTIVE ON LEARNING AND INNOVATION , 1990 .

[38]  Ikujiro Nonaka,et al.  The knowledge-creating theory revisited: knowledge creation as a synthesizing process , 2003 .

[39]  M. Frohlich Techniques for improving response rates in OM survey research , 2002 .

[40]  Karl-Erik Sveiby The New Organizational Wealth: Managing and Measuring Knowledge-Based Assets , 1997 .

[41]  Chinho Lin,et al.  The implementation gaps for the knowledge management system , 2005, Ind. Manag. Data Syst..

[42]  Eduardo Bueno Campos El capital intangible como clave estratégica en la competencia actual , 1998 .

[43]  Eric M. Olson,et al.  The importance of structure and process to strategy implementation , 2005 .

[44]  William R. King The effective knowledge organization , 2003 .