Evaluating the Role of Maintenance Maturity in Adoption of New ICT in the Process Industry

The paper provides the results of an investigation on the perception of new Information and Communication Technologies (ICTs) in the process industry. A research question is the main focus of the investigation: which are the technological components enabling the development and improvement of maintenance operations? Since this topic covers a lot of stuff, the research focus is restricted in this paper, according to two guidelines: first, the comprehensive research scope focuses on the new ICT enabling the improvement of Condition Based Maintenance activities; secondly, the paper focuses on the results retrieved through a case study analysis in the process industry. The investigation is based on the assessment of the maintenance maturity of the companies cooperating in the research, in view of the fact that new ICT perception can be influenced by the maintenance management context in which the technologies are evaluated.