E-Government in the Making: Socio-Economic Development in the Akshaya Project

This paper discusses the Akshaya E-Government project. The paper uses general concepts borrowed from actor network theory to discuss the ongoing negotiation that shapes E-Government projects. We aim at shedding light on the importance of the dynamic interactions that shape the impact of ICT on government polices. In particular, we show that the nature of the service delivered and the socioeconomical development supported by the project are constantly shaped by the negotiation that occurs among the different actors involved and the consequent changes the project itself experiences. We therefore suggest to study e-Government in its making and not as results of planned action and sequential evolutionary phases.

[1]  V. Bekkers.  Reinventing government in the information age. International practice in IT-enabled public sector reform , 2003 .

[2]  Shirin Madon,et al.  Governance lessons from the experience of telecentres in Kerala , 2005, Eur. J. Inf. Syst..

[3]  Jungwoo Lee,et al.  Developing fully functional E-government: A four stage model , 2001, Gov. Inf. Q..

[4]  S. L. Star,et al.  How things (actor-net) work: Classification, magic and the ubiquity of standards , 1996 .

[5]  Antonio Cordella,et al.  E-government: towards the e-bureaucratic form? , 2007, J. Inf. Technol..

[6]  Antonio Cordella,et al.  Information Infrastructure: An Actor-Network Perspective , 2010, InnovaInt. J. Actor Netw. Theory Technol. Innov..

[7]  Brian P. Bloomfield,et al.  The Role of Information Systems in the UK National Health Service: Action at a Distance and the Fetish of Calculation , 1991 .

[8]  Carl Emmerson,et al.  Rolling back the state , 2004 .

[9]  Tânia Margarete Mezzomo Keinert,et al.  Reinventing government: how the entrepreneurial spirit is transforming the public sector , 1993 .

[10]  Joyojeet Pal,et al.  Multi - Disciplinary Approach to Shared Access Village Computing Initiatives: The Case of Akshaya , 2005 .

[11]  Anthony M. Cresswell,et al.  Information systems development as emergent socio-technical change: a practice approach , 2005, Eur. J. Inf. Syst..

[12]  Unpan.  Benchmarking E-government: A Global Perspective , 2022 .

[13]  Kentaro Toyama,et al.  Integrating Social Development and Financial Sustainability: The Challenges of Rural Computer Kiosks in Kerala , 2006, 2006 International Conference on Information and Communication Technologies and Development.

[14]  Patrick Dunleavy,et al.  New public management is dead. Long live digital-era governance , 2005 .

[15]  Madeleine Akrich,et al.  The De-scription of Technical Objects , 1992 .

[16]  Barry Bozeman,et al.  Public management information systems: theory and prescription , 1986 .

[17]  Wiebe E. Bijker,et al.  Shaping Technology/Building Society: Studies in Sociotechnical Change ed. by Wiebe E. Bijker, John Law (review) , 1994, Technology and Culture.

[18]  Victor Bekkers,et al.  Electronic Service Delivery in Public Administration: Some Trends and Issues , 1999 .

[19]  Jane Fedorowicz,et al.  A collaborative network for first responders: Lessons from the CapWIN case , 2007, Gov. Inf. Q..

[20]  Richard Heeks.  Reinventing Government in the Information Age: International Practice in IT-Enabled Public Sector Reform , 2002 .

[21]  Atul Gupta,et al.  Adoption of ICT in a government organization in a developing country: An empirical study , 2008, J. Strateg. Inf. Syst..

[22]  S. Read.  Applications of Case Study Research , 2003 .

[23]  Richard Heeks.  Reinventing Government in the Information Age , 1999 .

[24]  C. Hood.  A PUBLIC MANAGEMENT FOR ALL SEASONS , 1991 .

[25]  Malin Wreder,et al.  Public Management Reform , 2000 .

[26]  Kim Viborg Andersen,et al.  Reengineering Public Sector Organisations Using Information Technology , 2006 .

[27]  Patrick Dunleavy,et al.  Digital Era Governance , 2006 .

[28]  C. May,et al.  Interaction between States and Citizens in the Age of the Internet: “e-Government” in the United States, Britain, and the European Union , 2003 .

[29]  Theresa A. Pardo,et al.  E-government success factors: Mapping practical tools to theoretical foundations , 2005, Gov. Inf. Q..

[30]  Michael Barzelay,et al.  The New Public Management: Improving Research and Policy Dialogue , 2001 .

[31]  W. Orlikowski,et al.  Information Technology and Changes in Organizational Work , 1996, IFIP Advances in Information and Communication Technology.

[32]  Sharon S. Dawes,et al.  Governance in the digital age: A research and action framework for an uncertain future , 2009, Gov. Inf. Q..

[33]  Lisa Bud-Frierman.  Information Acumen: The Understanding and Use of Knowledge in Modern Business , 1994 .

[34]  J. Fountain.  Building the Virtual State: Information Technology and Institutional Change , 2001 .