A Service Model for the Development of Management Systems for IT-enabled Services
暂无分享,去创建一个
Walter Brenner | Nico Ebert | Axel Hochstein | Falk Uebernickel | Falk Uebernickel | W. Brenner | A. Hochstein | Nico Ebert
[1] Roberto Vinaja. Integrated Information Management: Applying Successful Industrial Concepts in IT , 2008 .
[2] Walter Brenner,et al. IS Service-Engineering: A process model for the development of IS services , 2006 .
[3] Salvatore T. March,et al. Design and natural science research on information technology , 1995, Decis. Support Syst..
[4] Wil M. P. van der Aalst,et al. Loosely coupled interorganizational workflows: : modeling and analyzing workflows crossing organizational boundaries , 2000, Inf. Manag..
[5] Axel Hochstein,et al. Operations Management and IS: Using the SCOR-Model to Source Make and Deliver IS Services , 2006, AMCIS.
[6] Tony Rands,et al. Information technology as a service operation , 1992, J. Inf. Technol..
[7] Brenda L. Dietrich,et al. Resource planning for business services , 2006, CACM.
[8] Jos J. M. Trienekens,et al. Specification of Service Level Agreements: Problems, Principles and Practices , 2004, Software Quality Journal.
[9] Juha Tiihonen,et al. A conceptual model for configurable services , 2005 .
[10] Gabi Dreo Rodosek. A Generic Model for IT Services and Service Management , 2003, Integrated Network Management.
[11] Michael Langer,et al. Towards generic service management concepts a service model based approach , 2001, 2001 IEEE/IFIP International Symposium on Integrated Network Management Proceedings. Integrated Network Management VII. Integrated Management Strategies for the New Millennium (Cat. No.01EX470).
[12] Andreas Wimmer,et al. Object Oriented Product Meta-Model for the Financial Services Industry , 2003 .
[13] Andrew Hiles. Service Level Agreements: Measuring Cost and Quality in Service Relationships , 1993 .
[14] J. Rockart. The changing role of the information systems executive : a critical success factors perspective , 1982 .
[15] LeMai Nguyen,et al. Issues in IT Service-Oriented Requirements Engineering , 2005, Australas. J. Inf. Syst..
[16] Helmut Krcmar,et al. Modular service architectures: a concept and method for engineering IT services , 2003, 36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the.
[17] A. Meyer,et al. Interdependenzen zwischen Absatz und Produktion in Dienstleistungsunternehmen und ihre Auswirkungen auf konzeptionelle Fragen des Absatzmarketing , 1994 .
[18] Jaap Gordijn,et al. Value Webs: using ontologies to bundle real-world services , 2004, IEEE Intelligent Systems.
[19] James C. Spohrer,et al. A research manifesto for services science , 2006, CACM.
[20] Ivar Jacobson,et al. The unified modeling language reference manual , 2010 .
[21] Yair Wand,et al. Theoretical foundations for conceptual modelling in information systems development , 1995, Decis. Support Syst..
[22] Martin Bichler,et al. Design science in information systems research , 2006, Wirtschaftsinf..
[23] T. Meiren,et al. Service engineering—methodical development of new service products , 2003 .
[24] J. Peppard. Managing IT as a Portfolio of Services , 2003 .
[25] Helmut Krcmar,et al. Towards Mass Customized IT Services: Assessing a Method for Identifying Reusable Service Modules and its Implication for IT Service Management , 2005, AMCIS.