Prescription for the support of groups addressing novel organizational problems

60 from a senior position in British Gas after a lengthy career which included exThis paper is offered as a counter to the received views of many perience in the strategic planning of managerial information systems. His doctoral information systems designers who seem content simply to satisfy users’ degree in cybernetics at Brunei University, needs. They tend to ignore some of the more fundamental issues 1979, involved research into the dynamics involved in providing machine-based support to humans in ambiguous of opinion change from a systems theoretic viewpoint. He now holds the first Deloitte, situations. This paper is intended to expose some of these issues by Haskins and Sells Professorship in Mantaking the extreme case of the provision of decision support to groups agerial Information Systems and Control in tKe Department of &counting and Busiaddressing novel problem areas in an organizational context. The

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