Future research avenues of cost of quality: a systematic literature review

The purpose of this paper is to identify the future research suggestions which have been made by several authors with regard to cost of quality (CoQ) and to group them into respective themes.,This study was based on a systematic literature review (SLR) of 97 peer-reviewed journal articles in the field of CoQ published in well-known academic databases, such as Emerald, Elsevier, SpringerLink, Taylor & Francis, Wiley and Scopus. The time horizon for reviewing the literature was 9 years, particularly in the period between 2010 and 2018. The “Affinity diagram” was applied to group the future research suggestions into logical themes and the “Pareto diagram” to further categorize and prioritize these themes.,A plethora of future research suggestions identified in the literature are analytically presented. Moreover, the analysis showed that the future research suggestions in the field of CoQ can be grouped under eleven meaningful themes, which are further categorized into two broad categories, meaning the vital and the useful.,This SLR was based on only fully accessed English articles published in international, peer-reviewed journals of the selected publishers. The restricted number of keywords used and the subjectivity in applying the “affinity diagram” are also limitations of this study.,This paper provides insights into the future research perspectives in the field of CoQ. Thus, this analysis can serve as a resource for both researchers and practitioners to further develop this area according to the future research suggestions and the respective themes revealed.,To the best of the authors' knowledge, this is the first SLR presenting and analyzing the future research suggestions of CoQ.

[1]  A. Shahin,et al.  An integrated approach for prioritizing lean and agile production factors based on costs of quality with a case study in the home appliance industry , 2018 .

[2]  G. Antes,et al.  Five Steps to Conducting a Systematic Review , 2003, Journal of the Royal Society of Medicine.

[3]  P. Marzuki,et al.  Identifying Contractors’ Planned Quality Costs in Indonesian Construction Projects , 2014 .

[4]  Andrea Schiffauerova,et al.  Quality cost of material procurement in construction projects , 2018, Engineering, Construction and Architectural Management.

[5]  Kuldip Singh Sangwan,et al.  Lean manufacturing: literature review and research issues , 2014 .

[6]  Amirhosein Jafari,et al.  Survey research on quality costs and problems in the construction environment , 2014 .

[7]  Andrea Schiffauerova,et al.  Balancing risk and revenue: cost of quality within the banking industry , 2018, International Journal of Quality & Reliability Management.

[8]  Marcin Czajkowski,et al.  Managing SME with an innovative hybrid cost of quality model , 2017 .

[9]  Andrea Chiarini,et al.  Effect of ISO 9001 non-conformity process on cost of poor quality in capital-intensive sectors , 2015 .

[10]  Egle Katiliute,et al.  The Quality Costs Assessment in the Aspect of Value Added Chain , 2016 .

[11]  Antônio Márcio Tavares Thomé,et al.  Collaborative planning, forecasting and replenishment: a literature review , 2015 .

[12]  M. Kotus,et al.  The management of quality costs analysis model , 2016 .

[13]  E. Hartmann,et al.  Research on the phenomenon of supply chain resilience , 2015 .

[14]  E. Aspinwall,et al.  Quality cost models and their application: A review , 1996 .

[15]  Odysseas Moschidis,et al.  Quality costing and quality management maturity in Greece , 2018 .

[16]  V. Naikan,et al.  System Dynamics Approach for Modeling Cost of Quality , 2012 .

[17]  Jiju Antony,et al.  Research gaps in Lean manufacturing: a systematic literature review , 2019, International Journal of Quality & Reliability Management.

[18]  Krystel K. Castillo-Villar,et al.  The impact of the cost of quality on serial supply‐chain network design , 2012 .

[19]  Alessandro Ruggieri,et al.  A systematic literature review on total quality management critical success factors and the identification of new avenues of research , 2017 .

[20]  Bikram Jit Singh,et al.  Unleashing a decisive approach to manage quality costs through behavioural investigation , 2015, Bus. Process. Manag. J..

[21]  Ali Uyar,et al.  Does the healthcare industry report quality costs? Comparative investigations of public and private hospitals , 2015 .

[22]  O. Moschidis,et al.  An exploratory analysis of quality costing in Greek F&B enterprises , 2017 .

[23]  J. Ozment,et al.  A firm-specific analysis of service quality costs , 2015 .

[24]  Peter Ball,et al.  Six Sigma: a literature review , 2010 .

[25]  Vince Thomson,et al.  A review of research on cost of quality models and best practices , 2006 .

[26]  Dhafer Malouche,et al.  Performance measurement and quality costing in Tunisian manufacturing companies , 2016 .

[27]  Rambabu Kodali,et al.  A literature review of empirical research methodology in lean manufacturing , 2014 .

[28]  Walid Abdul-Kader,et al.  An integrated model for optimisation of production and quality costs , 2010 .

[29]  Giuliano Almeida Marodin,et al.  Implementing lean production systems: research areas and opportunities for future studies , 2013 .

[30]  Cláudia S. Sarrico,et al.  The integration of quality management in higher education institutions: a systematic literature review , 2017 .

[31]  Barrie Dale,et al.  Quality costing: a management review , 1999 .

[32]  Mario G. Beruvides,et al.  A Case Study of the Costs of Quality: Water Utilities , 2012 .

[33]  Frank Bruno,et al.  Should academic research be relevant and useful to practitioners? The contrasting difference between three applied disciplines , 2018, Studies in Higher Education.

[34]  Arben Asllani,et al.  Quality cost management support system: an effective tool for organisational performance improvement , 2013 .

[35]  Qing Hu,et al.  Lean implementation within SMEs: a literature review , 2015 .

[36]  F. Jia,et al.  Sustainable supply chain management in developing countries: An analysis of the literature , 2018, Journal of Cleaner Production.

[37]  H. Nachtmann,et al.  Improving Healthcare Supply Chain Processes Via Data Standardization , 2012 .

[38]  Thurasamy Ramayah,et al.  An exploratory study on cost of quality implementation in Malaysia: The case of Penang manufacturing firms , 2011 .

[39]  Tushar N. Desai,et al.  Lean Six Sigma: a categorized review of the literature , 2016 .

[40]  Hilmi Kirlioğlu,et al.  Measuring and Reporting Cost of Quality in a Turkish Manufacturing Company: A Case Study in Electric Industry , 2013 .

[41]  Evangelos Psomas,et al.  Cost of quality measurement in food manufacturing companies: the Greek case , 2018, International Journal of Productivity and Performance Management.

[42]  Fauziah,et al.  Tracking hidden quality costs in a manufacturing company: an action research , 2011 .

[43]  Zakaria Harun,et al.  Contractors' perception of the use of costs of quality system in Malaysian building construction projects , 2012 .

[44]  Dinesh Kumar,et al.  Quality costing in process industries through QCAS: a practical case , 2007 .

[45]  Z. Irani,et al.  Analysing supply chain integration through a systematic literature review: a normative perspective , 2014 .

[46]  Krystel K. Castillo-Villar,et al.  A model for supply chain design considering the cost of quality , 2012 .

[47]  Z. Rahman,et al.  Corporate sustainability performance and firm performance research: Literature review and future research agenda , 2013 .

[48]  M. Jakovljevic,et al.  Can Didactic Continuing Education Improve Clinical Decision Making and Reduce Cost of Quality? Evidence From a Case Study , 2015, The Journal of continuing education in the health professions.

[49]  Darko Huljenic,et al.  A quality cost reduction model for large-scale software development , 2014, Software Quality Journal.

[50]  Mine Ömürgönülşen.  A research on the measurement of quality costs in the Turkish food manufacturing industry , 2009 .

[51]  Ravi Kant,et al.  Revealing research trends and themes in Lean Six Sigma: from 2000 to 2016 , 2018, International Journal of Lean Six Sigma.

[52]  A. Bolderston.  Writing an Effective Literature Review. , 2008, Journal of medical imaging and radiation sciences.

[53]  Odysseas Moschidis,et al.  Quality costing: a survey in Greek supermarkets using multiple correspondence analysis , 2016 .

[54]  Mohamed K. Omar,et al.  An improved model for the cost of quality , 2014 .

[55]  Réjean Landry,et al.  Lessons from Innovation Empirical Studies in the Manufacturing Sector: A Systematic Review of the Literature from 1993-2003 , 2006 .

[56]  Alicia R. Gable,et al.  Cost of quality at a clinical laboratory in a resource-limited country , 2010 .

[57]  S. Dror.  A methodology for realignment of quality cost elements , 2010 .

[58]  H. Sherali,et al.  Cost-of-Quality Optimization via Zero-One Polynomial Programming , 2015 .

[59]  Yufang Chiu,et al.  Considering quality cost, time-value of money, and process quality improvement function in the economic product quantity model , 2010 .

[60]  N. Liapis,et al.  Absence of TQM across the fuel supply chain: quality failure-associated costs , 2013 .

[61]  Hossein Safari,et al.  Clustering quality management models and methods: systematic literature review and text-mining analysis approach , 2019, Total Quality Management & Business Excellence.

[62]  Kamlesh Shah,et al.  A review of quality cost surveys , 1998 .

[63]  Xiaolan Wang,et al.  Hidden quality cost function of a product based on the cubic approximation of the Taylor expansion , 2018, Int. J. Prod. Res..

[64]  Maja Glogovac,et al.  Quality costs in practice and an analysis of the factors affecting quality cost management , 2018 .

[65]  Kanwal Nasim,et al.  Role of internal and external organizational factors in TQM implementation , 2018 .

[66]  Serdar Özkan,et al.  Activity-based costing approach in the measurement of cost of quality in SMEs: a case study , 2013 .

[67]  Barrie Dale,et al.  A Review of the Literature On Quality‐Related Costs , 1987 .

[68]  D. Tranfield,et al.  Towards a Methodology for Developing Evidence-Informed Management Knowledge by Means of Systematic Review , 2003 .

[69]  Evi Hartmann,et al.  Is quality still free?: Empirical evidence on quality cost in modern manufacturing , 2016 .

[70]  Randolph Kirchain,et al.  Cost of quality: Evaluating cost-quality trade-offs for inspection strategies of manufacturing processes , 2017 .

[71]  Ivo Mijoč,et al.  Investigation of the relationship between contemporary cost management methods and improvement in financial performance , 2014 .

[72]  Jiju Antony,et al.  A systematic review of Lean Six Sigma for the manufacturing industry , 2015, Bus. Process. Manag. J..

[73]  G. Barouch,et al.  Cost of quality and process model: Improving accounting tools for attaining higher environmental efficiency , 2017 .

[74]  B. Beshah,et al.  National cost of quality in Ethiopian import–export , 2017 .

[75]  DaeSoo Kim,et al.  Lot sizing and quality investment with quality cost analyses for imperfect production and inspection processes with commercial return , 2012 .

[76]  Rahul C. Basole,et al.  Network analysis of supply chain systems: A systematic review and future research , 2013, Syst. Eng..

[77]  Roland Jochem,et al.  Do quality costs still matter? , 2015 .

[78]  Michael Grottke,et al.  A systematic literature review of software quality cost research , 2011, J. Syst. Softw..

[79]  Andrew Taylor,et al.  Operations management research: contemporary themes, trends and potential future directions , 2009 .

[80]  B. Eriksson.  Costs of Quality in Clinical Development , 2019, Therapeutic innovation & regulatory science.

[81]  Su Mi Dahlgaard-Park,et al.  Evolution and future of total quality management: management control and organisational learning , 2019, Total Quality Management & Business Excellence.

[82]  Zillur Rahman,et al.  Consumer perspective on CSR literature review and future research agenda , 2015 .

[83]  Z. Hoque,et al.  The Effects of Organizational Culture and Structure on the Success of Activity-Based Costing Implementation , 2015 .

[84]  Aida Coelho,et al.  How companies use the information about quality-related costs , 2017 .

[85]  D. Tranfield,et al.  Producing a systematic review. , 2009 .

[86]  José Manuel Brotons,et al.  A fuzzy quality cost estimation method , 2015, Fuzzy Sets Syst..

[87]  H. Davies,et al.  Getting to grips with systematic reviews and meta-analyses. , 1998, Hospital medicine.

[88]  Amar Ramudhin,et al.  Gradient method in solving nonlinear cost of quality functions in supply chain network design , 2010 .

[89]  Mario G. Beruvides,et al.  A Cost of Quality Economic Analysis of a Six Sigma Program at a Government Contractor , 2012 .

[90]  Akif Asil Bulgak,et al.  A cost of quality decision support model for lean manufacturing: activity‐based costing application , 2013 .

[91]  Sheng-Jie Lai,et al.  Research on the trade-off relationship within quality costs: A case study , 2009 .

[92]  Yvonne Lagrosen,et al.  The Quality Café: developing the World Café method for organisational learning by including quality management tools , 2019 .

[93]  Hans-Henrik Hvolby,et al.  Maintenance management models: a study of the published literature to identify empirical evidence , 2015 .

[94]  V Raja Sreedharan,et al.  A Systematic Literature Review of Lean Six Sigma in Different Industries , 2016 .

[95]  Odysseas Moschidis,et al.  A multidimensional longitudinal meta-analysis of quality costing research , 2017 .

[96]  Eva-Maria Kern,et al.  Surveys in business process management - a literature review , 2015, Bus. Process. Manag. J..

[97]  Ruchi Garg,et al.  Total quality management: a critical literature review using Pareto analysis , 2018 .

[98]  Robert J. Vokurka,et al.  Costs of quality and maintenance: Improvement approaches , 2009 .

[99]  S. K. Srivastava.  Towards estimating Cost of Quality in supply chains , 2008 .

[100]  Andrea Schiffauerova,et al.  Analysing the cost of quality within a supply chain using system dynamics approach , 2019 .

[101]  Mario G. Beruvides,et al.  Cost of quality modeling for maintenance employing opportunity and infant mortality costs: An analysis of an electric utility , 2016 .

[102]  Jose Arturo Garza-Reyes,et al.  A conceptual framework for the implementation of quality management systems , 2015 .