Dealing with technical user support concerns

A combination of rapidly changing hardware and software technologies and rising salaries for technical support is fueling the "user-support crisis" in campus computing. Students and faculty are required to use the technology, but they are not given the adequate help to do so. "A faculty member is going to say, 'If it's a lot harder to do the course with this stuff than the way I've always been doing it, then I'll just do it the way I've always been doing it."[1]