Applying Service Concepts in Manufacturing
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Much of the writing on Service in the Operations Management literature has focused on the application of manufacturing based concepts in a service environment1.There has been a limited amount of consideration of the service element of manufacturing companies such as field service operations2, but only recently has the reverse begun to take place. A key contribution to this reverse trend is the ‘service factory’ concept developed by Richard Chase (1988). The research in this paper focuses on this concept and its application in a UK environment.
[1] R. B. Chase,et al. The Service Factory , 1988 .