Technology implementation management in law enforcement: COPLINK system usability and user acceptance evaluations

In this paper, we report on two user-centric evaluation studies of COPLINK, a suite of criminal data mining and knowledge management applications developed at the University of Arizona. Our evaluations concentrate on system usability and user acceptance in the law enforcement setting. Findings from our studies provide insights to digital government systems evaluation and also shed light on how government agencies can design management interventions that foster technology acceptance and use.