FRAMING USER RESPONSES TO THE INTRODUCTION OF NEW INFORMATION TECHNOLOGY IN THE CONTEXT OF NEGATIVE CAPABILITY

Resistance and acceptance responses to the introduction of new information technology (IT) are frequently considered separately and explored with the precept that users have an option in accepting new IT. By expanding on the concept of negative capability, a new model for user responses is proposed that is applicable for optional or mandatory situations.

[1]  Victoria Neufeldt,et al.  Webster's New World Dictionary , 1989 .

[2]  Albert L. Lederer,et al.  Changing information technology and information technology management , 1997, Inf. Manag..

[3]  John Keats,et al.  Letters of John Keats , 1970 .

[4]  R. French.  Negative capability: Managing the confusing uncertainties of change , 2001 .

[5]  James J. Jiang,et al.  User resistance and strategies for promoting acceptance across system types , 2000, Inf. Manag..

[6]  Kenneth A. Kozar,et al.  The Impact of Computer Alienation on Information Technology INvestment Decisions: An Exploratory Cross-National Analysis , 1995, MIS Q..

[7]  Carson C. Woo,et al.  Information systems development and communicative action theory , 1993, Inf. Manag..

[8]  Suzanne Rivard,et al.  A Multilevel Model of Resistance to Information Technology Implementation , 2005, MIS Q..

[9]  J. Needleman.  Lost Christianity: A Journey of Rediscovery , 1980 .

[10]  C. Harvey,et al.  Leadership and negative capability , 2002 .

[11]  R. Kyle,et al.  John Keats. , 1980, Journal of the American Medical Association (JAMA).

[12]  Steven Hornik,et al.  Passive resistance misuse: overt support and covert recalcitrance in IS implementation , 1996 .

[13]  B. Ramer,et al.  Becoming a leader. , 1993, Imprint.

[14]  Bjørn Erik Munkvold,et al.  Challenges of IT implementation for supporting collaboration in distributed organizations , 1999 .

[15]  A. Boonstra.  Information systems and organizational change , 2002 .

[16]  M. Lynne Markus,et al.  Power, politics, and MIS implementation , 1987, CACM.

[17]  W. Bion.  Attention and Interpretation , 1970 .

[18]  Crichlow Donald Goellnicht.  Negative Capability and Wise Passiveness , 1976 .