An Empirical Investigation of Operational Business Intelligence Perspectives to Support an Analysis and Control of Business Processes

Operational Business Intelligence (OpBI) supports an analysis and control of business processes by an integration of information systems (IS) from a technical and business perspective. However, determinants of IS integration for OpBI are not systemized by a theoretical basis, yet. This leads to problems in identifying generic benefits and obstacles of OpBI according to company strategies and market environments. Therefore, the paper proposes a multi-theoretical framework using dynamic capabilities, organizational information processing, process virtualization, and work system theory. A survey with a sample of 109 companies provides empirical evidence. The findings include implications for theory and practice with an interest in an OpBI-reliant analysis and control of business processes.

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