Organizational engineering in public administration: the state of the art on eGovernment domain modeling

Society nowadays demands processes in public organizations to be reengineered so that they become more flexible, effective and efficient. Public Administration (PA) is a huge organization with several different activities, with stakeholders that may have conflicting interests or different priorities etc. The application of the organizational engineering approaches in the PA domain can help towards its modernization. One initial step to this direction is to create the appropriate domain models as generic and reusable representations so as to use them as blueprints for modeling the organizations of interest. In this work, we have included the state-of-the-art in eGovernment domain models. We have grouped these initiatives to the following three categories depending on their modeling perspective: object, process and holistic and assess their pros and cons.