A Gestão de Design em serviços de consumo colaborativo: ações estratégicas, táticas e operacionais The Design Management in collaborative consumption services: strategic, tactical and operational actions

The collaborative consumption is explored in the literature as a solution to the hyperconsumerism, but there are difficulties faced by the users that make use unpleasant. This paper is a literature review seeking to understand how design management can leverage this service making it more adapted to the needs of contemporary society. When finished,