A Goal-Oriented Approach for Business Process Improvement Using Process Warehouse Data

In a process-oriented enterprise management, process optimization focuses on studying and evaluating existing processes, such as utilization of resources and identification of problems in the process flow and functionality, for facilitating potential improvements. Conventional data warehouses do not provide information necessary for studying processes, such as executed process activities, utilized resources, or control-flow. Thereby, decisions on process improvements either cannot be taken, or they are taken without complete information. Additionally, process improvements methods commonly suffer from a number of limitations with respect to their complexity, efficiency and degree of automation. In this study, we consider process-oriented data warehouses and thereby we identify the information required from such awarehouse, to facilitate a semi-automatic method for improving processes, starting from established business goals toward concrete decisions. A case study from the Swedish health care sector is used to ground and illustrate the presented method.

[1]  Khurram Shahzad,et al.  An evaluation of process warehousing approaches for business process analysis , 2009, EOMAS 2009.

[2]  Wil M. P. van der Aalst,et al.  Business alignment: using process mining as a tool for Delta analysis and conformance testing , 2005, Requirements Engineering.

[3]  Anjana Gosain,et al.  Informational Scenarios for Data Warehouse Requirements Elicitation , 2004, ER.

[4]  Matthias Jarke,et al.  A Process Data Warehouse for Tracing and Reuse of Engineering Design Processes , 2006, Int. J. Intell. Inf. Technol..

[5]  Thomas Neumuth,et al.  Data Warehousing Technology for Surgical Workflow Analysis , 2008, 2008 21st IEEE International Symposium on Computer-Based Medical Systems.

[6]  Fabio Casati,et al.  Business Process Cockpit , 2002, VLDB.

[7]  Wil M. P. van der Aalst,et al.  Rediscovering workflow models from event-based data using little thumb , 2003, Integr. Comput. Aided Eng..

[8]  Fabio Casati,et al.  Business Process Intelligence , 2018, Encyclopedia of Social Network Analysis and Mining. 2nd Ed..

[9]  Fabio Casati,et al.  Semantic Analysis of Business Process Executions , 2002, EDBT.

[10]  Bill Curtis,et al.  Process modeling , 1992, CACM.

[11]  Hongjun Lu,et al.  Conceptual Modeling – ER 2004 , 2004, Lecture Notes in Computer Science.

[12]  Beate List,et al.  A Comparison of Data Warehouse Development Methodologies Case Study of the Process Warehouse , 2002, DEXA.

[13]  Candemir Toklu,et al.  Discovering the Most Frequent Patterns of Executions in Business Processes Described in BPEL , 2005, WISE.

[14]  Johann Eder,et al.  A Data Warehouse for Workflow Logs , 2002, EDCIS.

[15]  Hans Weigand,et al.  Enterprise Modelling for Value Based Service Analysis , 2008, PoEM.

[16]  Fabio Casati,et al.  Chapter 79 – Business Process Cockpit: Extended Abstract , 2002, VLDB 2002.

[17]  Fabio Casati,et al.  A Comprehensive and Automated Approach to Intelligent Business Processes Execution Analysis , 2004, Distributed and Parallel Databases.

[18]  Wenfei Fan,et al.  Keys with Upward Wildcards for XML , 2001, DEXA.

[19]  Anne H. H Ngu,et al.  Web Information Systems Engineering - WISE 2005, 6th International Conference on Web Information Systems Engineering, New York, NY, USA, November 20-22, 2005, Proceedings , 2005, WISE.

[20]  Wil M. P. van der Aalst,et al.  Process mining: a research agenda , 2004, Comput. Ind..

[21]  Paolo Giorgini,et al.  Goal-oriented requirement analysis for data warehouse design , 2005, DOLAP '05.

[22]  Bernhard Thalheim,et al.  Conceptual Modeling - ER 2007 , 2007, Lecture Notes in Computer Science.

[23]  Beate List,et al.  Process Data Store: A Real-Time Data Store for Monitoring Business Processes , 2003, DEXA.

[24]  Moorsel A van,et al.  Design of a Business Process Analyzer , 2002 .

[25]  Matthias Jarke,et al.  Advances in Database Technology — EDBT 2002 , 2002, Lecture Notes in Computer Science.

[26]  Stefano Biazzo,et al.  Approaches to business process analysis: a review , 2000, Bus. Process. Manag. J..

[27]  Yanbo Han,et al.  Engineering and Deployment of Cooperative Information Systems , 2002, Lecture Notes in Computer Science.

[28]  Thomas Neumuth,et al.  Multidimensional Data Modeling for Business Process Analysis , 2007, ER.

[29]  Paulraj Ponniah,et al.  Data warehousing fundamentals : a comprehensive guide for IT professionals , 2001 .

[30]  A Min Tjoa,et al.  Multidimensional Business Process Analysis with the Process Warehouse , 2002 .

[31]  Fabio Casati,et al.  A Generic solution for Warehousing Business Process Data , 2007, VLDB.

[32]  W. H. Inmon,et al.  Building the data warehouse , 1992 .

[33]  Ling Liu,et al.  Process Mining, Discovery, and Integration using Distance Measures , 2006, 2006 IEEE International Conference on Web Services (ICWS'06).