AISB ’ 05 Virtual Social Characters Symposium Can Embodied Conversational Agents Induce Empathy In Users ?

In this paper, we discuss the results of a study which was aimed at investigating which forms of empathy may be induced by ECAs on users, how empathy can be measured and which aspects of the ECA’s behaviour may increase this effect. The study was performed with a Wizard of Oz tool which enabled us to vary easily the agent’s behaviour, and involved subjects with different backgrounds.