Developing, and testing, a theoretical framework for inter-organisational systems (IOS) as infrastructure to aid future IOS design

Over time many inter-organisational systems (IOS) have evolved to become open systems with the promise of delivering benefits to their broad base of organisational users. However in practice benefits have often remained concentrated, primarily accruing to the dominant party, resulting in low rates of adoption and usage, and often culminating in the failure of the IOS. A framework for IOS as infrastructure is proposed as the basis for designing IOS that will widen the distribution of benefits and increase the likelihood of the IOS succeeding. Potential characteristics of IOS as infrastructure are proposed and three cases studies presented to illustrate how the framework can differentiate between IOS and how IOS as infrastructure looks to be an option worthy of further investigation.

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