Software as a service based CRM providers in the cloud computing: Challenges and technical issues

In recent year, cloud computing as a new internet-based computing model provides different service providers dynamically. Today, Software-as-a-service (SaaS) is one of main key points of the computing procedure. However, by raising user interactions, the complexity of the cloud processes is increasing with the advancement of technology. Therefore, providing appropriate services to response the Customer Relationship Management (CRM) applications are challengeable in cloud environments. To the best of our knowledge, there is no any systematic and detailed review in the field of the SaaS based CRM providers in cloud computing. Therefore, this paper categorizes the SaaS features based on key points of the CRM providers. The SaaS features compared with each other according to important factors of the CRM providers such as business size, service deployment, ease of use, availability and efficiency. The advantages and disadvantages of each provider discussed as well as providing some hints for solving their problems.

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