Enhancing the user experience of the crane operator: comparing work demands in two operational settings

Motivation -- To understand the different crane operation experiences by analysing the work demands in both conventional and remote operation settings. On the basis of this analysis, we aim to find out ways to enhance the operator's experience of sense of control and feeling of presence when operating remotely. Research approach -- We conducted qualitative field studies in two different operating environments. The studies were based on the Core-Task Analysis method and included altogether 12 operator interviews and observations. Findings -- The results suggest that remote operation brings more uncertainty factors to the operator's work, whereas in the conventional cabin operation setting there is a stronger emphasis on dynamism. Based on the field studies, two user experience targets -- sense of control and feeling of presence -- were chosen and the design implications of these user experience targets for the development of a new remote operation station were elaborated. We suggest that in the design of remote crane operation solutions special attention should be paid for example to the creation of a comprehensive and coherent operating view as well as the development of a rich and realistic feel of operation. Take away message -- Remote crane operation system should provide the operator with an enriched hands-on experience to the crane on the field.