The Handbook of Communication Skills

Editorial Introduction. Part 1 Communication skill in theory and practice. O. Hargie, Skill in Theory: Communication as Skilled Behaviour. O. Hargie, Skill in Practice: An Operational Model of Communicative Performance. Part II Core communication skills. R.A. Gordon, D. Druckman, R.M. Rozelle, J.C. Baxter, Nonverbal Communication as Communication: Approaches, Issues and Research. D. Dickson, O. Hargie, Questioning. L. Cairns, Reinforcement. D. Dickson, Reflecting. G. Brown, Explaining. C.H. Tardy, K. Dindia, Self-disclosure: Strategic Revelation of Information in Personal and Professional Relationships. R.N. Bostrom, The Process of Listening. H. Foot, M. McCreaddie, Humour and Laughter. D.J. O'Keefe, Persuasion. Part III Specialised contexts. R.F. Rakos, Asserting and Confronting. A. Wit, Interacting in Groups. I.E. Morley, Negotiating and Bargaining. M.K. Foley, S. Duck, Relational Communication. Part IV Interviewing contexts. R. Millar, A. Tracey, The Employment Interview. S.A. Rigazio-DiGilio, A.E. Ivey, The Helping Interview: Developmental Counselling and Therapy. D. Tourish, The Appraisal Interview Reappraised. A. Memon, The Cognitive Interview. Part V The training context. O. Hargie, Training in Communication Skills: Research, Theory and Practice.

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