Parallel Developments In Customer Information Demand and Intelligent Transportation Systems

As transit agencies worldwide strive to deploy customer-oriented Intelligent Transportation Systems, their labors are often the result of greater information demand by the public, which has become accustomed to the availability of data anytime, anywhere. Stemming from the pervasiveness of mobile phones, the ever-enhancing web services of e-commerce sites, and an increase in available pushed information, government entities have responded to public demand for parallel developments using creative approaches to information distribution. In turn, transit agencies are pressured into providing not just transportation services, but now also information delivery in real-time, pushed out format. ITS, therefore, has augmented its focus from transportation management to include real-time information for customers.