Assessing subjective response to haptic feedback in automotive touchscreens

The increasing use of touchscreen interfaces in vehicles poses challenges to designers in terms of optimizing safety, usability and affective response. It is thought that the application of haptic feedback to the touchscreen interface will help to improve the user experience in all of these areas. This paper describes the initial outcomes of a study to investigate user responses to haptic touchscreens using a simulated driving scenario based on the Lane Change Test, along with representative use case tasks. Results indicate preference for multi-modal feedback and user acceptance of the haptic feedback technology. Effects relating to multi-modal interaction and attentional demand are also observed.

[1]  Peter Bengtsson,et al.  Multifunctional systems in vehicles : a usability evaluation , 2005 .

[2]  Lorna M. Brown,et al.  Tactile feedback for mobile interactions , 2007, CHI.

[3]  Yvonne Rogers,et al.  Enhancing Navigation Information with Tactile Output Embedded into the Steering Wheel , 2009, Pervasive.

[4]  M. Wallace,et al.  Enhanced multisensory integration in older adults , 2006, Neurobiology of Aging.

[5]  Tom Wellings,et al.  Understanding customers' holistic perception of switches in automotive human-machine interfaces. , 2010, Applied ergonomics.

[6]  Michael Dean Tschirhart,et al.  User Experience in the U.S. and Germany of In-Vehicle Touch Screens with Integrated Haptic and Auditory Feedback , 2007 .

[7]  Tom Wellings,et al.  Customer perception of switch-feel in luxury sports utility vehicles , 2008 .

[8]  A. Landi.  Human Hand Function , 2007 .

[9]  Jun Rekimoto,et al.  Ambient touch: designing tactile interfaces for handheld devices , 2002, UIST '02.

[10]  Karon E. MacLean,et al.  Designing with haptic feedback , 2000, Proceedings 2000 ICRA. Millennium Conference. IEEE International Conference on Robotics and Automation. Symposia Proceedings (Cat. No.00CH37065).

[11]  Thomas A. Dingus,et al.  The Impact of Driver Inattention on Near-Crash/Crash Risk: An Analysis Using the 100-Car Naturalistic Driving Study Data , 2006 .

[12]  B. Rolls.  Sensory evaluation practices, Herbert Stone, Joel L. Sidel. Academic Press, Orlando, FL (1985), 311, $39·50 , 1986 .

[13]  Gary E. Burnett,et al.  Ubiquitous computing within cars: designing controls for non-visual use , 2001, Int. J. Hum. Comput. Stud..

[14]  Karon E. MacLean,et al.  Evaluation of haptically augmented touchscreen gui elements under cognitive load , 2007, ICMI '07.

[15]  J. Peck,et al.  It Just Feels Good: Customers’ Affective Response to Touch and Its Influence on Persuasion: , 2006 .