Towards the Development of a Trustworthy Chatbot for Mental Health Applications

[1]  Peter A. Gloor,et al.  In the shades of the uncanny valley: An experimental study of human-chatbot interaction , 2018, Future Gener. Comput. Syst..

[2]  Clifford Nass,et al.  Computers that care: investigating the effects of orientation of emotion exhibited by an embodied computer agent , 2005, Int. J. Hum. Comput. Stud..

[3]  Haniye Sadat Sajadi,et al.  Global, regional, and national incidence, prevalence, and years lived with disability for 354 diseases and injuries for 195 countries and territories, 1990–2017: a systematic analysis for the Global Burden of Disease Study 2017 , 2018, The Lancet.

[4]  J. Halamka,et al.  Chatbots and Conversational Agents in Mental Health: A Review of the Psychiatric Landscape , 2019, Canadian journal of psychiatry. Revue canadienne de psychiatrie.

[5]  P M Salmon,et al.  Changing drivers' minds: the evaluation of an advanced driver coaching system , 2007, Ergonomics.

[6]  Deborah Lee,et al.  I Trust It, but I Don’t Know Why , 2013, Hum. Factors.

[7]  Ipke Wachsmuth,et al.  Small Talk Is More than Chit-Chat - Exploiting Structures of Casual Conversations for a Virtual Agent , 2012, KI.

[8]  K. Fitzpatrick,et al.  Delivering Cognitive Behavior Therapy to Young Adults With Symptoms of Depression and Anxiety Using a Fully Automated Conversational Agent (Woebot): A Randomized Controlled Trial , 2017, JMIR mental health.

[9]  J. Rotter Interpersonal trust, trustworthiness, and gullibility. , 1980 .

[10]  Hilde A. M. Voorveld,et al.  Privacy Concerns in Chatbot Interactions , 2019, CONVERSATIONS.

[11]  Colin G. Drury,et al.  Foundations for an Empirically Determined Scale of Trust in Automated Systems , 2000 .

[12]  Timothy W. Bickmore,et al.  Establishing and maintaining long-term human-computer relationships , 2005, TCHI.

[13]  D. Watson,et al.  Development and validation of brief measures of positive and negative affect: the PANAS scales. , 1988, Journal of personality and social psychology.

[14]  N. Moray,et al.  Adaptive automation, trust, and self-confidence in fault management of time-critical tasks. , 2000, Journal of experimental psychology. Applied.

[15]  John D. Lee,et al.  Trust in Automation: Designing for Appropriate Reliance , 2004, Hum. Factors.

[16]  Kien Hoa Ly,et al.  A fully automated conversational agent for promoting mental well-being: A pilot RCT using mixed methods , 2017, Internet interventions.

[17]  S. Parker,et al.  When Is Proactivity Wise? A Review of Factors That Influence the Individual Outcomes of Proactive Behavior , 2019, Annual Review of Organizational Psychology and Organizational Behavior.

[18]  Pei-Luen Patrick Rau,et al.  Effects of a Social Robot's Autonomy and Group Orientation on Human Decision-Making , 2013, Adv. Hum. Comput. Interact..

[19]  David Griol,et al.  The Conversational Interface , 2016 .

[20]  D. Bhugra,et al.  Attitudes towards mental illness , 1989 .

[21]  Jessica A. Chen,et al.  Conversational agents in healthcare: a systematic review , 2018, J. Am. Medical Informatics Assoc..

[22]  N Moray,et al.  Trust, control strategies and allocation of function in human-machine systems. , 1992, Ergonomics.