SERVICE LEVEL AGREEMENT COMPLIANCE MONITORING BASED ON RFID EVENTS

Cross-company gathering of information about physical goods using RFID increases the transparency in complex supply chains. The EPCIS specification represents a standard for RFID-based event data and corresponding interfaces to capture and exchange it. These technical premises enable the development of new approaches towards evaluating Service Level Agreement compliance of service providers. In this paper, this potential is envisioned using a scenario from transport logistics. It is investigated, which requirements a technical framework supporting the extraction of evaluation data and their inter-organizational exchange would have to reflect. Addressing these requirements a conceptual system architecture is proposed which enables compliance monitoring based on RFID events.