Four Axiomatic Requirements for Service Systems Research

Service science research is a rapidly growing interdisciplinary, cross-functional discipline. As such, it is necessary for formal structures to be created to focus researchers’ efforts towards a common end. This chapter starts with an overview of the role of service-dominant logic and systems thinking in service science, lending support to the assertion that service systems should be the ‘basic abstraction’ of service science research. The chapter then proceeds to argue for four axioms which are necessary to progress knowledge in the domain of service systems.

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