Do the Roles of Switching Barriers on Customer Loyalty Vary for Different Types of Hotels

[1]  Chihchien Chen,et al.  Hotel loyalty programs: how valuable is valuable enough? , 2014 .

[2]  Yen-Soon Kim,et al.  Determinants of customer loyalty and purchasing behavior for full-service and limited-service hotels. , 2012 .

[3]  Heesup Han,et al.  An Extension of the Four-Stage Loyalty Model: The Critical Role of Positive Switching Barriers , 2012 .

[4]  Heesup Han,et al.  Switching intention model development: role of service performances, customer satisfaction, and switching barriers in the hotel industry. , 2011 .

[5]  Yen-Soon Kim,et al.  The Influence of Reward Program Membership and Commitment on Hotel Loyalty , 2011 .

[6]  Y. Ekinci,et al.  Brand equity, brand loyalty and consumer satisfaction , 2011 .

[7]  Marko Sarstedt,et al.  PLS-SEM: Indeed a Silver Bullet , 2011 .

[8]  Heesup Han,et al.  A Multidimensional Scale of Switching Barriers in the Full-Service Restaurant Industry , 2011 .

[9]  Heesup Han,et al.  Influencing factors on restaurant customers' revisit intention: the roles of emotions and switching barriers. , 2009 .

[10]  Rory Stewart,et al.  My extreme MBA , 2009 .

[11]  Ignacio Rodríguez del Bosque,et al.  Tourist satisfaction a cognitive-affective model , 2008 .

[12]  Ching-Fu Chen,et al.  How destination image and evaluative factors affect behavioral intentions , 2007 .

[13]  Jochen Wirtz,et al.  How Effective Are Loyalty Reward Programs in Driving Share of Wallet? , 2007 .

[14]  G. Foxall,et al.  Positive vs. negative switching barriers: the influence of service consumers' need for variety , 2006 .

[15]  Anna S. Mattila,et al.  How Affective Commitment Boosts Guest Loyalty (and Promotes Frequent-guest Programs) , 2006 .

[16]  C. Tideswell,et al.  Guest Perceptions of Hotel Loyalty , 2006 .

[17]  Judy A. Siguaw,et al.  Are Your Satisfied Customers Loyal? , 2004 .

[18]  Venkatesh Shankar,et al.  Customer value, satisfaction, loyalty, and switching costs: An illustration from a business-to-business service context , 2004 .

[19]  C. Ranaweera,et al.  The influence of satisfaction, trust and switching barriers on customer retention in a continuous purchasing setting , 2003 .

[20]  Judy K. Frels,et al.  Consumer switching costs: A typology, antecedents, and consequences , 2003 .

[21]  Dwayne D. Gremler,et al.  Understanding Relationship Marketing Outcomes , 2002 .

[22]  J. Bowen,et al.  The relationship between customer loyalty and customer satisfaction , 2001 .

[23]  Adrian Payne,et al.  Diagnosing Customer Value: Integrating the Value Process and Relationship Marketing , 2001 .

[24]  L. Feick,et al.  The impact of switching costs on the customer satisfaction‐loyalty link: mobile phone service in France , 2001 .

[25]  J. Kandampully,et al.  Customer loyalty in the hotel industry: the role of customer satisfaction and image , 2000 .

[26]  David L. Mothersbaugh,et al.  Switching barriers and repurchase intentions in services , 2000 .

[27]  Stowe Shoemaker,et al.  Customer loyalty: the future of hospitality marketing. , 1999 .

[28]  R. Oliver Whence Consumer Loyalty? , 1999 .

[29]  Haemoon Oh Service quality, customer satisfaction, and customer value: A holistic perspective , 1999 .

[30]  Jc Ko de Ruyter,et al.  On the relationship between perceived service quality, service loyalty and switching costs , 1998 .

[31]  K. Ruyter,et al.  On the relationship between store image, store satisfaction and store loyalty , 1998 .

[32]  Byron Sharp,et al.  Loyalty programs and their impact on repeat-purchase loyalty patterns , 1997 .

[33]  T. O. Jones Why Satisfied Customers Defect , 1996 .

[34]  R. Hallowell The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study , 1996 .

[35]  A. Parasuraman,et al.  The Behavioral Consequences of Service Quality , 1996 .

[36]  Joan Meyers-Levy,et al.  Moderators of the Impact of Self-Reference on Persuasion , 1996 .

[37]  Allen M. Weiss,et al.  Vendor Consideration and Switching Behavior for Buyers in High-Technology Markets , 1995 .

[38]  K. Thompson,et al.  The Relationship Between Quality, Satisfaction, and Recommending Behavior in Lodging Decisions , 1995 .

[39]  R. Staelin,et al.  A Model of Perceived Risk and Intended Risk-handling Activity , 1994 .

[40]  Alan Dick,et al.  Customer loyalty: Toward an integrated conceptual framework , 1994 .

[41]  R. Rust,et al.  Customer satisfaction, customer retention, and market share , 1993 .

[42]  Steven A. Taylor,et al.  Measuring Service Quality: A Reexamination and Extension , 1992 .

[43]  K. B. Murray A Test of Services Marketing Theory: Consumer Information Acquisition Activities , 1991 .

[44]  James A. Narus,et al.  A Model of Distributor Firm and Manufacturer Firm Working Partnerships , 1990 .

[45]  R. B. Woodruff,et al.  Expectations and norms in models of consumer satisfaction. , 1987 .

[46]  Gary L. Frazier On the Measurement of Interfirm Power in Channels of Distribution , 1983 .

[47]  Gilbert A. Churchill,et al.  An Investigation into the Determinants of Customer Satisfaction , 1982 .

[48]  C. Fornell,et al.  Evaluating structural equation models with unobservable variables and measurement error. , 1981 .

[49]  G. Hofstede,et al.  Culture′s Consequences: International Differences in Work-Related Values , 1980 .

[50]  R. Oliver A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions , 1980 .

[51]  J. Jacoby,et al.  Brand Loyalty: Measurement and Management , 1978 .

[52]  A. Hirschman,et al.  Exit, Voice, and Loyalty: Responses to Decline in Firms, Organizations, and States , 1972 .

[53]  J. J. Cronin,et al.  Removing the contextual lens: A multinational, multi-setting comparison of service evaluation models , 2005 .

[54]  V. Zeithaml Service quality, profitability, and the economic worth of customers: What we know and what we need to learn , 2000 .

[55]  Mary Jo Bitner,et al.  Encounter Satisfaction versus Overall Satisfaction versus Quality: The Customer's Voice , 1994 .

[56]  Claes Fornell,et al.  A Customer Satisfaction Research Prospectus , 1994 .

[57]  C. Fornell A National Customer Satisfaction Barometer: The Swedish Experience: , 1992 .

[58]  R. Bagozzi,et al.  On the evaluation of structural equation models , 1988 .

[59]  P. Klemperer Markets with consumer switching costs , 1986 .

[60]  G. Day A Two-Dimensional Concept of Brand Loyalty , 1976 .

[61]  S. Tanford International Journal of Hospitality Management the Impact of Tier Level on Attitudinal and Behavioral Loyalty of Hotel Reward Program Members , 2022 .