Do the Roles of Switching Barriers on Customer Loyalty Vary for Different Types of Hotels
暂无分享,去创建一个
[1] Chihchien Chen,et al. Hotel loyalty programs: how valuable is valuable enough? , 2014 .
[2] Yen-Soon Kim,et al. Determinants of customer loyalty and purchasing behavior for full-service and limited-service hotels. , 2012 .
[3] Heesup Han,et al. An Extension of the Four-Stage Loyalty Model: The Critical Role of Positive Switching Barriers , 2012 .
[4] Heesup Han,et al. Switching intention model development: role of service performances, customer satisfaction, and switching barriers in the hotel industry. , 2011 .
[5] Yen-Soon Kim,et al. The Influence of Reward Program Membership and Commitment on Hotel Loyalty , 2011 .
[6] Y. Ekinci,et al. Brand equity, brand loyalty and consumer satisfaction , 2011 .
[7] Marko Sarstedt,et al. PLS-SEM: Indeed a Silver Bullet , 2011 .
[8] Heesup Han,et al. A Multidimensional Scale of Switching Barriers in the Full-Service Restaurant Industry , 2011 .
[9] Heesup Han,et al. Influencing factors on restaurant customers' revisit intention: the roles of emotions and switching barriers. , 2009 .
[10] Rory Stewart,et al. My extreme MBA , 2009 .
[11] Ignacio Rodríguez del Bosque,et al. Tourist satisfaction a cognitive-affective model , 2008 .
[12] Ching-Fu Chen,et al. How destination image and evaluative factors affect behavioral intentions , 2007 .
[13] Jochen Wirtz,et al. How Effective Are Loyalty Reward Programs in Driving Share of Wallet? , 2007 .
[14] G. Foxall,et al. Positive vs. negative switching barriers: the influence of service consumers' need for variety , 2006 .
[15] Anna S. Mattila,et al. How Affective Commitment Boosts Guest Loyalty (and Promotes Frequent-guest Programs) , 2006 .
[16] C. Tideswell,et al. Guest Perceptions of Hotel Loyalty , 2006 .
[17] Judy A. Siguaw,et al. Are Your Satisfied Customers Loyal? , 2004 .
[18] Venkatesh Shankar,et al. Customer value, satisfaction, loyalty, and switching costs: An illustration from a business-to-business service context , 2004 .
[19] C. Ranaweera,et al. The influence of satisfaction, trust and switching barriers on customer retention in a continuous purchasing setting , 2003 .
[20] Judy K. Frels,et al. Consumer switching costs: A typology, antecedents, and consequences , 2003 .
[21] Dwayne D. Gremler,et al. Understanding Relationship Marketing Outcomes , 2002 .
[22] J. Bowen,et al. The relationship between customer loyalty and customer satisfaction , 2001 .
[23] Adrian Payne,et al. Diagnosing Customer Value: Integrating the Value Process and Relationship Marketing , 2001 .
[24] L. Feick,et al. The impact of switching costs on the customer satisfaction‐loyalty link: mobile phone service in France , 2001 .
[25] J. Kandampully,et al. Customer loyalty in the hotel industry: the role of customer satisfaction and image , 2000 .
[26] David L. Mothersbaugh,et al. Switching barriers and repurchase intentions in services , 2000 .
[27] Stowe Shoemaker,et al. Customer loyalty: the future of hospitality marketing. , 1999 .
[28] R. Oliver. Whence Consumer Loyalty? , 1999 .
[29] Haemoon Oh. Service quality, customer satisfaction, and customer value: A holistic perspective , 1999 .
[30] Jc Ko de Ruyter,et al. On the relationship between perceived service quality, service loyalty and switching costs , 1998 .
[31] K. Ruyter,et al. On the relationship between store image, store satisfaction and store loyalty , 1998 .
[32] Byron Sharp,et al. Loyalty programs and their impact on repeat-purchase loyalty patterns , 1997 .
[33] T. O. Jones. Why Satisfied Customers Defect , 1996 .
[34] R. Hallowell. The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study , 1996 .
[35] A. Parasuraman,et al. The Behavioral Consequences of Service Quality , 1996 .
[36] Joan Meyers-Levy,et al. Moderators of the Impact of Self-Reference on Persuasion , 1996 .
[37] Allen M. Weiss,et al. Vendor Consideration and Switching Behavior for Buyers in High-Technology Markets , 1995 .
[38] K. Thompson,et al. The Relationship Between Quality, Satisfaction, and Recommending Behavior in Lodging Decisions , 1995 .
[39] R. Staelin,et al. A Model of Perceived Risk and Intended Risk-handling Activity , 1994 .
[40] Alan Dick,et al. Customer loyalty: Toward an integrated conceptual framework , 1994 .
[41] R. Rust,et al. Customer satisfaction, customer retention, and market share , 1993 .
[42] Steven A. Taylor,et al. Measuring Service Quality: A Reexamination and Extension , 1992 .
[43] K. B. Murray. A Test of Services Marketing Theory: Consumer Information Acquisition Activities , 1991 .
[44] James A. Narus,et al. A Model of Distributor Firm and Manufacturer Firm Working Partnerships , 1990 .
[45] R. B. Woodruff,et al. Expectations and norms in models of consumer satisfaction. , 1987 .
[46] Gary L. Frazier. On the Measurement of Interfirm Power in Channels of Distribution , 1983 .
[47] Gilbert A. Churchill,et al. An Investigation into the Determinants of Customer Satisfaction , 1982 .
[48] C. Fornell,et al. Evaluating structural equation models with unobservable variables and measurement error. , 1981 .
[49] G. Hofstede,et al. Culture′s Consequences: International Differences in Work-Related Values , 1980 .
[50] R. Oliver. A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions , 1980 .
[51] J. Jacoby,et al. Brand Loyalty: Measurement and Management , 1978 .
[52] A. Hirschman,et al. Exit, Voice, and Loyalty: Responses to Decline in Firms, Organizations, and States , 1972 .
[53] J. J. Cronin,et al. Removing the contextual lens: A multinational, multi-setting comparison of service evaluation models , 2005 .
[54] V. Zeithaml. Service quality, profitability, and the economic worth of customers: What we know and what we need to learn , 2000 .
[55] Mary Jo Bitner,et al. Encounter Satisfaction versus Overall Satisfaction versus Quality: The Customer's Voice , 1994 .
[56] Claes Fornell,et al. A Customer Satisfaction Research Prospectus , 1994 .
[57] C. Fornell. A National Customer Satisfaction Barometer: The Swedish Experience: , 1992 .
[58] R. Bagozzi,et al. On the evaluation of structural equation models , 1988 .
[59] P. Klemperer. Markets with consumer switching costs , 1986 .
[60] G. Day. A Two-Dimensional Concept of Brand Loyalty , 1976 .
[61] S. Tanford. International Journal of Hospitality Management the Impact of Tier Level on Attitudinal and Behavioral Loyalty of Hotel Reward Program Members , 2022 .