Facility Management (FM) is important for healthcare environments to provide adequate and safe treatment to patients by maintaining the physical environment. FM activities are challenged by being disconnected from other processes within a facility’s lifecycle. Within healthcare, this disconnect is compounded by insufficient communication with clinical personnel about concurrent clinical operations. Insufficient communication can lead to added risk to patient safety and additional cost to healthcare procedures. This paper describes research on identifying the information across the facility lifecycle and within the facility management and operation stage that are needed to support FM activities in healthcare environments. This information will be used to develop an ontology of integrated FM and clinical information for improving the quality of care in a healthcare setting. The ontology will be linked to a BIM. The ontology will ensure that needed information for facility operations is recorded throughout the lifecycle of the facility and allow facility managers quick access to better organized information. Focus will be on giving an overview of the methods used for determining information needs for FM activities through case study analysis. Case studies are identified through interviews with FM and clinical personnel as well as through literature review. Select cases are documented with Business Process Model Notation (BPMN) allowing for separation of steps and actors within each case. Information needs for each of the steps is determined and overlaid onto the BPMN diagrams. Lastly, the source of each information types is determined. Future work will take the information types, and their origins, determined through this analysis and apply it to an ontology. The ontology will support a BIM-based system for capturing information throughout the lifecycle of the facility in support of the operation and maintenance of the facility.
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