Expert systems applications in quality management: An integrative approach

Abstract Quality management is a vital and growing concern of businesses in the global marketplace. Expert system technology is beginning to play an important role in this area and will become much more common in the future. This paper summarizes several current expert systems used in quality management. A framework for choosing appropriate application candidates and a guide to integrating expert system technology into these applications is presented. Following the framework will significantly improve the chances for a successful expert system installation.