论文信息 - Measuring consortium impact on user perceptions: OhioLINK and LibQUAL+™

Measuring consortium impact on user perceptions: OhioLINK and LibQUAL+™

Abstract What is the impact of an academic library consortium on the perceptions of library services experienced by users of the member institutions' libraries? What is the impact of an academic library consortium on the perceptions of library services experienced by users of the member institutions libraries? In 2002 and 2003, OhioLINK (Ohio's consortium of eighty-four Ohio universities, colleges, community colleges, and the State Library of Ohio) provided financial support for participation of member institutions in the LibQUAL+™ survey on library user perceptions. Academic libraries seem to be more alike than different when measured by service quality perceptions using the LibQUAL+™ instrument. One of the most beneficial uses of LibQUAL+™ at the consortium level may be one of continuous improvement, benchmarking against previous years' performances.

Jeffrey N. Gatten

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