Impacto de la Tecnología RFID Sobre los Procesos de Negocios: Caso de la Industria de Venta al Detal

The present study offers a methodology to investigate the potential impacts of integrating RFID technology in one specific retail supply chain. Based on empirical data gathered from four tightly interrelated firms from three layers of a supply chain, several scenarios integrating RFID technology have been tested and evaluated. In the context of warehousing activities, the results indicate that i) RFID technology improves warehousing activities through process automation and process integration; ii) RFID technology offers the possibility to “track” and “trace” products among the whole supply chain and ; iii) RFID enables efficient information sharing among the supply chain members. The paper helps to improve our understanding of the real potential of RFID.