Using the internet to extend training in team problem solving

A hybrid training approach, composed of both computer-mediated communication on the Internet and face-to-face meetings, was implemented. The goals were to examine whether such an approach (1) could be used to extend traditional, short-term training, and (2) would be perceived as useful by the trainees. A central element of the approach was thelinchpin expert, a trainer who served as a communication bridge on the Internet between a team of trainers and a team of trainees. A coding system was developed to analyze the content of the Internet messages. Logistic regression analysis revealed that two types of content were related to the trainees’ perceptions that the messages enhanced their expertise in team problem solving: (1) outcome feedback given to a trainee about a specific activity, and (2) the sharing of conceptual information. The trainees perceived face-to-face and computer-mediated communications with the linchpin expert as being important to their development of expertise.