Formal aspects of a generic model of trust for electronic commerce

We present a generic model of trust for electronic commerce. The basic components of the model are party trust and control trust. We argue that an agent's trust in a transaction with another party is a combination of the trust in the other party and the trust in the control mechanisms for the successful performance of the transaction. This distinction is in particular relevant for international business-to-business electronic commerce, where trading partners often do not know each other before the trading takes place. The generic trust model can be used for the design of trust related value-added services in electronic commerce. The trust an agent has in the control mechanisms depends on the agent's understanding of the control mechanism. We give a formal analysis of the understanding that is required to obtain trust in control mechanisms in electronic commerce.

[1]  Christopher P. Holland,et al.  Business trust and the formation of virtual organizations , 1998, Proceedings of the Thirty-First Hawaii International Conference on System Sciences.

[2]  L. Hosmer.  TRUST: THE CONNECTING LINK BETWEEN ORGANIZATIONAL THEORY AND PHILOSOPHICAL ETHICS , 1995 .

[3]  Diego Gambetta.  Can We Trust Trust , 2000 .

[4]  Brian F. Chellas.  Modal Logic: Normal systems of modal logic , 1980 .

[5]  H. W. Kee,et al.  Conceptual and methodological considerations in the study of trust and suspicion , 1970 .

[6]  J. H. Davis,et al.  An Integrative Model Of Organizational Trust , 1995 .

[7]  T. Das,et al.  Between Trust and Control: Developing Confidence in Partner Cooperation in Alliances , 1998 .

[8]  Ronald M. Lee,et al.  Designing Trustworthy Interorganizational Trade Procedures for Open Electronic Commerce , 1998, Int. J. Electron. Commer..

[9]  Yao-Hua Tan,et al.  A Logical Model of Directed Obligations and Permissions to Support Electronic Contracting , 1998, Int. J. Electron. Commer..

[10]  O. Williamson.  The economic institutions of capitalism , 1985 .

[11]  N. Luhmann.  Trust and Power , 1979 .

[12]  S. Sitkin,et al.  Explaining the Limited Effectiveness of Legalistic “Remedies” for Trust/Distrust , 1993 .

[13]  Ronald M. Lee,et al.  Soft-Coded Trade Procedures for Open-EDI , 1996, Int. J. Electron. Commer..

[14]  Babak Sadighi Firozabadi,et al.  On the characterisation of a trusting agent - aspects of a formal approach , 2001 .

[15]  O. Williamson,et al.  Markets and Hierarchies: Analysis and Antitrust Implications. , 1977 .

[16]  Marek J. Sergot,et al.  A Formal Characterisation of Institutionalised Power , 1996, Log. J. IGPL.

[17]  W. Dugger.  The Economic Institutions of Capitalism , 1987 .

[18]  J. Cook,et al.  New work attitude measures of trust, organizational commitment and personal need non‐fulfilment , 1980 .