Quality Principles, Processes and Techniques Applied to Information Quality Management

Quality Management is predicated on the theory of a common core set of Principles, Processes, with Techniques applied to improve Quality of manufactured products or delivered services. These Principles, Processes and Techniques apply to Information Quality Management with only slight variations. World-class organizations apply the same quality principles, such as Deming’s Fourteen Points, Kaizen, Quality Function Deployment (QFD), the Baldrige Criteria and Six Sigma for Business Performance Excellence to Information. This presentation addresses how these principles and techniques apply directly to information as a product and knowledge workers and information producers as “information consumers.” In this tutorial Mr. English describes the fundamental principles of Quality Management and how they apply to Total Information Quality Management. He describes how an organization can improve the quality and value of its information resources. He describes metrics for measuring information quality and the management principles for implementing an effective information quality environment. Mr. English describes how organizations have successfully implemented information quality processes to improve the effectiveness of their business and information system processes.