Whoops! Something Went Wrong: Errors, Trust, and Trust Repair Strategies in Human Agent Teaming

[1]  Nancy J. Cooke,et al.  Trust and Team Performance in Human–Autonomy Teaming , 2021, Int. J. Electron. Commer..

[2]  Mohammad Maifi Hasan Khan,et al.  Anticipated Emotions in Initial Trust Evaluations of a Drone System Based on Performance and Process Information , 2020, Int. J. Hum. Comput. Interact..

[3]  Michael E. Miller,et al.  7.1.1 Modeling Pilot Workload for Multi-Aircraft Control of an Unmanned Aircraft System , 2011 .

[4]  Joseph R. Keebler,et al.  Toward an Understanding of Trust Repair in Human-Robot Interaction , 2018, ACM Trans. Interact. Intell. Syst..

[5]  Anita Williams Woolley,et al.  Human Trust in Artificial Intelligence: Review of Empirical Research , 2020, Academy of Management Annals.

[6]  David De Cremer,et al.  To pay or to apologize? On the psychology of dealing with unfair offers in a dictator game , 2010 .

[7]  Tyler H. Shaw,et al.  Trust Repair Strategies with Self-Driving Vehicles: An Exploratory Study , 2018, Proceedings of the Human Factors and Ergonomics Society Annual Meeting.

[8]  John D. Lee,et al.  Trust in Automation: Designing for Appropriate Reliance , 2004, Hum. Factors.

[9]  R. Lewicki,et al.  Reparing Relationships Within and Between Organizations: Building A Conceptual Foundation , 2009 .

[10]  Barbara Gray,et al.  Disentangling approaches to framing in conflict and negotiation research: A meta-paradigmatic perspective , 2009 .

[11]  Ewart J. de Visser,et al.  Testing the Efficacy of Human-Human Trust Repair Strategies with Machines , 2017 .

[12]  Roderick M. Kramer,et al.  Repairing and Enhancing Trust: Approaches to Reducing Organizational Trust Deficits , 2010 .

[13]  Tyler H. Shaw,et al.  From ‘automation’ to ‘autonomy’: the importance of trust repair in human–machine interaction , 2018, Ergonomics.

[14]  M. Endsley Situation Awareness Misconceptions and Misunderstandings , 2015 .

[15]  M. Gelfand,et al.  Organizational Behavior and Human Decision Processes , 2010 .

[16]  Masooda Bashir,et al.  Trust in Automation , 2015, Hum. Factors.

[17]  Mark A. Neerincx,et al.  Towards a Theory of Longitudinal Trust Calibration in Human–Robot Teams , 2019, International Journal of Social Robotics.

[18]  D. Cremer,et al.  Money isn’t all that matters: The use of financial compensation and apologies to preserve relationships in the aftermath of distributive harm , 2013 .

[19]  D. Ferrin,et al.  Removing the shadow of suspicion: the effects of apology versus denial for repairing competence- versus integrity-based trust violations. , 2004, The Journal of applied psychology.

[20]  Samuel S. Monfort,et al.  Almost human: Anthropomorphism increases trust resilience in cognitive agents. , 2016, Journal of experimental psychology. Applied.

[21]  Roy J. Lewicki,et al.  An Exploration of the Structure of Effective Apologies , 2016 .