Motivated or empowering antecedents to drive service innovation?

ABSTRACT Which type of antecedents, motivated or empowering, can stimulate service innovation? We choose the empowering (team and worker empowerment) and motivated variables (creative self-efficacy and intrinsic motivation) as the four antecedents to investigate how they influence service innovation. Positive psychological capital (PPC) was chosen as a key mediator to examine whether the four antecedents have impacts on service innovation through PPC. Hierarchical linear modeling was adopted for analyses. This study provided the following findings: (a) the empowering factors have no positive effects on service innovation. (b) The motivated factors have significantly positive effects on service innovation. (c) PPC completely mediated the relationship between the empowering factors and service innovation and partially mediated the relationship between the motivated factors and service innovation. Our findings suggest that motivated factors have significantly positive influences on service innovation compared with empowering factors. We also confirm PPC as the mediating mechanism to stimulate service innovation.

[1]  Matthew S. Fritz,et al.  Mediation analysis. , 2019, Annual review of psychology.

[2]  Juan Humberto Young,et al.  What is Positive Psychology , 2016 .

[3]  Jae-Nam Lee,et al.  Innovation patterns and their effects on firm performance , 2016 .

[4]  J. Mathieu,et al.  A Cross-Level Test of Empowerment and Process Influences on Members’ Informal Learning and Team Commitment , 2015 .

[5]  Pierre-Jean Barlatier,et al.  Creativity for service innovation: a practice-based perspective , 2014 .

[6]  A. Bakker,et al.  Psychological Capital Among University Students: Relationships with Study Engagement and Intrinsic Motivation , 2014 .

[7]  Adnan Çelik,et al.  THE EFFECTS OF EMPLOYEE EMPOWERMENT APPLICATIONS ON ORGANIZATIONAL CREATIVITY AND INNOVATIVENESS IN ENTERPRISESES: THE CASE OF OIZ , 2014 .

[8]  J. Ha,et al.  A STUDY OF THE RELATIONSHIP AMONG SERVICE INNOVATION, CUSTOMER VALUE AND CUSTOMER SATISFACTION: AN EMPIRICAL STUDY OF THE HOTEL INDUSTRY IN TAIWAN , 2014 .

[9]  M. Patterson,et al.  The role of weekly high‐activated positive mood, context, and personality in innovative work behavior: A multilevel and interactional model , 2014 .

[10]  Lei-Chuan Lin.  The impact of service innovation on firm performance , 2013 .

[11]  Tima T. Moldogaziev,et al.  Employee Empowerment, Employee Attitudes, and Performance: Testing a Causal Model , 2013 .

[12]  Christiane Hipp,et al.  Measurement of innovation activities in the knowledge-intensive services industry: a trademark approach , 2012 .

[13]  Colin C.J. Cheng,et al.  Market‐creating service innovation: verification and its associations with new service development and customer involvement , 2012 .

[14]  Jeong-Yeon Lee,et al.  Cognitive Team Diversity and Individual Team Member Creativity: A Cross-Level Interaction , 2012 .

[15]  Zhen Zhang,et al.  Empowerment and creativity: A cross-level investigation , 2012 .

[16]  Carol Yeh-Yun Lin,et al.  A Cross-level Analysis of Organizational Creativity Climate and Perceived Innovation: The Mediating Effect of Work Motivation , 2012 .

[17]  Sheng-Tsung Hou,et al.  Creative Self‐Efficacy and Innovative Behavior in a Service Setting: Optimism as a Moderator , 2011 .

[18]  K. Frosch.  Workforce Age and Innovation: A Literature Survey , 2011 .

[19]  R. Srinivasan,et al.  Developing Customer Service Innovations for Service Employees: The Effects of NSD Characteristics on Internal Innovation Magnitude , 2011 .

[20]  Kari Kristinsson,et al.  Does a different view create something new? The effect of employee diversity on innovation , 2011 .

[21]  Claudio Barbaranelli,et al.  The contribution of personality traits and self-efficacy beliefs to academic achievement: a longitudinal study. , 2011, The British journal of educational psychology.

[22]  P. Tierney,et al.  Creative self-efficacy development and creative performance over time. , 2011, The Journal of applied psychology.

[23]  Adam M. Grant,et al.  Intrinsic and Prosocial Motivations, Perspective Taking, and Creativity , 2011, Encyclopedia of Creativity, Invention, Innovation and Entrepreneurship.

[24]  K. M. Bartol,et al.  The influence of creative process engagement on employee creative performance and overall job performance: a curvilinear assessment. , 2010, The Journal of applied psychology.

[25]  Filipe Coelho,et al.  Job Characteristics and the Creativity of Frontline Service Employees , 2010 .

[26]  Gavriel Salvendy,et al.  Fostering Creativity in Service Development: Facilitating Service Innovation by the Creative Cognition Approach , 2009 .

[27]  Hung-Tai Tsou,et al.  Service Delivery Innovation , 2009 .

[28]  Gaia Rubera,et al.  Managing Service Innovation and Interorganizational Relationships for Firm Performance , 2009 .

[29]  L. Gumusluoglu,et al.  Transformational Leadership, Creativity, and Organizational Innovation , 2009 .

[30]  M. Lorenzen.  Creativity in context : Content, cost, chance and collection in the organization of the film industry , 2009 .

[31]  T. Bauer,et al.  Perceived overqualification and its outcomes: the moderating role of empowerment. , 2009, The Journal of applied psychology.

[32]  David P. MacKinnon,et al.  Current Directions in Mediation Analysis , 2009, Current directions in psychological science.

[33]  James B. Avey,et al.  Can Positive Employees Help Positive Organizational Change? Impact of Psychological Capital and Emotions on Relevant Attitudes and Behaviors , 2008 .

[34]  Jing Zhou,et al.  When is educational specialization heterogeneity related to creativity in research and development teams? Transformational leadership as a moderator. , 2007, The Journal of applied psychology.

[35]  James B. Avey,et al.  POSITIVE PSYCHOLOGICAL CAPITAL: MEASUREMENT AND RELATIONSHIP WITH PERFORMANCE AND SATISFACTION , 2007 .

[36]  J. Mathieu,et al.  A framework for testing meso‐mediational relationships in Organizational Behavior , 2007 .

[37]  J. Schaubroeck,et al.  The influence of leaders' and other referents' normative expectations on individual involvement in creative work , 2007 .

[38]  Xianggui Qu,et al.  Multivariate Data Analysis , 2007, Technometrics.

[39]  P. Gore.  Academic Self-Efficacy as a Predictor of College Outcomes: Two Incremental Validity Studies , 2006 .

[40]  H. Grupp,et al.  Innovation in the service sector: The demand for service-specific innovation measurement concepts and typologies , 2005 .

[41]  J. Lemmink,et al.  High‐Technology Service Innovation Success: A Decision‐Making Perspective , 2004 .

[42]  Seth R. Silver,et al.  Taking Empowerment to the Next Level: A Multiple-Level Model of Empowerment, Performance, and Satisfaction , 2004 .

[43]  Alice M. Agogino,et al.  A Document Analysis Method for Characterizing Design Team Performance , 2004 .

[44]  Fred Luthans,et al.  Human, Social, and Now Positive Psychological Capital Management: INVESTING IN PEOPLE FOR COMPETITIVE ADVANTAGE , 2004 .

[45]  M. Seligman,et al.  Character Strengths and Virtues: A Handbook and Classification , 2004 .

[46]  C. Shalley,et al.  WHAT LEADERS NEED TO KNOW: A REVIEW OF SOCIAL AND CONTEXTUAL FACTORS THAT CAN FOSTER OR HINDER CREATIVITY , 2004 .

[47]  Richard J. Klimoski,et al.  The Impact Of Expectations On Newcomer Performance In Teams As Mediated By Work Characteristics, Social Exchanges, And Empowerment , 2003 .

[48]  Scott B. MacKenzie,et al.  Common method biases in behavioral research: a critical review of the literature and recommended remedies. , 2003, The Journal of applied psychology.

[49]  R. Eisenberger,et al.  Perceived organizational support and psychological contracts: a theoretical integration , 2003 .

[50]  B. Hennessey.  The Social Psychology of Creativity , 2003, Encyclopedia of Creativity, Invention, Innovation and Entrepreneurship.

[51]  P. Tierney,et al.  Creative Self-Efficacy: Its Potential Antecedents and Relationship to Creative Performance , 2002 .

[52]  S. Donaldson,et al.  Understanding Self-Report Bias in Organizational Behavior Research , 2002 .

[53]  John P. Meyer,et al.  AFFECTIVE, CONTINUANCE, AND NORMATIVE COMMITMENT TO THE ORGANIZATION: A META-ANALYSIS OF ANTECEDENTS, CORRELATES, AND CONSEQUENCES , 2002 .

[54]  M. West.  Sparkling Fountains or Stagnant Ponds: An Integrative Model of Creativity and Innovation Implementation in Work Groups , 2002 .

[55]  Zhen Xiong (George) Chen,et al.  Trust as a mediator of the relationship between organizational justice and work outcomes: test of a social exchange model , 2002 .

[56]  Mohan V. Tatikonda,et al.  New service development: areas for exploitation and exploration , 2002 .

[57]  S. West,et al.  A comparison of methods to test mediation and other intervening variable effects. , 2002, Psychological methods.

[58]  Sharon Bailin.  CREATIVITY IN CONTEXT , 2002 .

[59]  P. Papastathopoulou,et al.  An empirically‐based typology of product innovativeness for new financial services: Success and failure scenarios , 2001 .

[60]  Robert E. Quinn,et al.  A Company of Leaders: Five Disciplines for Unleashing the Power in Your Workforce , 2001 .

[61]  B. Fredrickson.  The role of positive emotions in positive psychology. The broaden-and-build theory of positive emotions. , 2001, The American psychologist.

[62]  Benson Rosen,et al.  Powering up teams , 2000 .

[63]  E. Deci,et al.  The "What" and "Why" of Goal Pursuits: Human Needs and the Self-Determination of Behavior , 2000 .

[64]  Barry M. Staw,et al.  What Bandwagons Bring: Effects of Popular Management Techniques on Corporate Performance, Reputation, and CEO Pay , 2000 .

[65]  G. Graen,et al.  AN EXAMINATION OF LEADERSHIP AND EMPLOYEE CREATIVITY: THE RELEVANCE OF TRAITS AND RELATIONSHIPS , 1999 .

[66]  A. Edmondson.  Psychological Safety and Learning Behavior in Work Teams , 1999 .

[67]  Robert K. Kazanjian,et al.  Multilevel Theorizing about Creativity in Organizations: A Sensemaking Perspective , 1999 .

[68]  D. Hofmann,et al.  Centering Decisions in Hierarchical Linear Models: Implications for Research in Organizations , 1998 .

[69]  H. Barkema,et al.  Adoption of a service innovation in the business market: An empirical test of supply side variables , 1998 .

[70]  D. Hofmann.  An Overview of the Logic and Rationale of Hierarchical Linear Models , 1997 .

[71]  Teresa M. Amabile,et al.  Motivating Creativity in Organizations: On Doing What You Love and Loving What You Do , 1997 .

[72]  G. Spreitzer,et al.  A Dimensional Analysis of the Relationship between Psychological Empowerment and Effectiveness Satisfaction, and Strain , 1997 .

[73]  W. J. Bigoness,et al.  Leadership and Innovation among Teams , 1997 .

[74]  Teresa M. Amabile,et al.  Entrepreneurial creativity through motivational synergy. , 1997 .

[75]  Stephen S. Tax,et al.  Designing and implementing new services: The challenges of integrating service systems , 1997 .

[76]  G. Spreitzer.  PSYCHOLOGICAL EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT, AND VALIDATION , 1995 .

[77]  Faïz Gallouj,et al.  New modes of innovation: How services benefit industry , 1995 .

[78]  Robert I. Sutton,et al.  Employee Positive Emotion and Favorable Outcomes at the Workplace , 1994 .

[79]  Anthony S. Bryk,et al.  Hierarchical Linear Models: Applications and Data Analysis Methods , 1992 .

[80]  K. Thomas,et al.  Cognitive Elements of Empowerment: An “Interpretive” Model of Intrinsic Task Motivation , 1990 .

[81]  A. Bandura.  Human agency in social cognitive theory. , 1989, The American psychologist.

[82]  R. N. Kanungo,et al.  The Empowerment Process: Integrating Theory and Practice , 1988 .

[83]  P. M. Podsakoff,et al.  Self-Reports in Organizational Research: Problems and Prospects , 1986 .

[84]  L. James,et al.  Estimating within-group interrater reliability with and without response bias. , 1984 .

[85]  Barry M. Staw,et al.  Threat-rigidity effects in organizational behavior: A multilevel analysis. , 1981 .

[86]  C. Fornell,et al.  Evaluating structural equation models with unobservable variables and measurement error. , 1981 .

[87]  Edward L. Deci,et al.  Intrinsic Motivation and Self-Determination in Human Behavior , 1975, Perspectives in Social Psychology.

[88]  L. Farrand.  THE AMERICAN PSYCHOLOGICAL ASSOCIATION. , 1897, Science.

[89]  K. Lee,et al.  Exploitation and Exploration as Links between Psychological Empowerment and Creativity , 2012 .

[90]  Ramesh K. Agarwal,et al.  A MODEL OF CREATIVITY AND INNOVATION IN ORGANIZATIONS , 2011 .

[91]  Bradley L. Kirkman,et al.  The Impact of Team Empowerment on Virtual Team Performance: The Moderating Role of Face-to-Face Interaction , 2004 .

[92]  S. Seibert.  TAKING EMPOWERMENT TO THE NEXT LEVEL : A MULTIPLE-LEVEL MODEL OF EMPOWERMENT , PERFORMANCE , AND SATISFACTION , 2004 .

[93]  M. Csíkszentmihályi,et al.  Positive psychology. An introduction. , 2000, The American psychologist.

[94]  F. Betz.  Managing Technology: Competing Through New Ventures, Innovation, and Corporate Research , 1987 .

[95]  A. H. Studenmund.  Using Econometrics: A Practical Guide , 1987 .