Strategy Mapping for Learning Organizations: Building Agility into Your Balanced Scorecard

Contents: Foreword, David P. Norton Preface Part I Strategy and Strategy Management: The benefits and principles of strategy mapping Managing strategy: a context of governance, strategy and learning Capturing strategy and change in strategy maps. Part II The Organization's Context: Exploring the organization's context and value chain Future thinking, your strategy and the tangible future. Part III Overall Design: Strategic themes Designing the cascade of strategy maps. Part IV Detailed Design: The questions to ask when developing your strategy map Objectives before measures. Part V Detailing the Perspectives: The customer perspective and customer objectives The financial perspective and financial objectives The environmental and social impact perspective The process perspective and process objectives The learning and growth perspective and objectives The organizational values perspective The external perspective. Part VI Alignment: Aligning programmes, projects and investments in change Aligning budgets and the budgeting process in a learning organization Representing and managing risk in strategy maps and balanced scorecards. Part VII Communication and Use: Telling the story of your strategy Managing with your strategy map and revising your strategy map Bibliography Index.